Luzimar Pereira

Experience

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  TV ALTEROSA

  Apr 2004 - Mar 2008

  • Collating material, researched and analysed background information (investigated incoming data’s liability).• Analysed and evaluated quality of the content (using focused evaluation).• Customer Support: handle issues resolutions by email, switchboard and face to face, escalating when appropriate.• Analysed market needs, recognizing its trends and issues, suggesting improvements according to the company's policy and strategies.• Responsible for archiving digital news content and related data.• Input financial and journalistic content data using software Telenews and Oracle. Show less

  • TV Producer Assistant

    Apr 2004 - Mar 2008

  • Content Evaluator/ Newsroom support

    Apr 2004 - Jan 2007
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  PUC Minas

  Feb 2005 - Aug 2005

  Intern TV Presenter

  •Producing and presenting the interviews TV show 'Rosa Choque'.

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  Tep Tecnologia Em Engenharia

  Oct 2008 - Sept 2012

  Executive Assistant To Chief Executive Officers

  •Supported two key executives by acting as first point-of-contact to both internal and external stakeholders.•Skilled in dealing with confidential and sensitive information.•Managing different projects with short deadlines in a fast-paced environment. • Responsible for all activities associated with analysis of extensive material, preparation and submission of tender proposals.•Managing procurement project team and liaising with other departments to support successful tendering process.•Screened phone calls, enquiries, managing diaries, requests and resolving escalated issues.•Responsible for management and maintenance of CEOs diaries, scheduling meetings, travels and conferences. •Coordinating internal and external events.•Managed activities and content related to TEP Rally Team. •Starting my work in this company as Temporary Receptionist. Show less

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  The Punnet - Health Store

  Oct 2014 - Jul 2016

  Customer Service | Hospitality

  Working in this company empowered me to communicate effectively with customers, ensuring a high level of customer satisfaction.I also trained and coordinated a multicultural team in a fast-paced hospitality/retail company.

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  Accenture

  Sept 2016 - Oct 2017

  YouTube creator support

  • Supporting customers and companies from the Portuguese market with queries pertaining to YouTube channels, monetization and Google’s Policy, driving high customer satisfaction and improve user experience.• Using YouTube Analytics to help creators to identify problems and to optimize their channels and strategy accordantly to their specific market. • Supporting creator in Social media and community forum. • Troubleshooting and helping creators from small and independent channels to big companies in usage of CMS. • Searching trends and pinpointing issues to help the company to identify new strategy. • Collaborating in the multicultural team with queue management, mentoring new members and delivering training.• Actively participating in internal groups focused in Talent development or the team. • Sharing feedback through appropriate channels related to tools, processes, or product issues within a very dynamic and fast pace environment. Show less

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  Wish

  Nov 2017 - Mar 2018

  Customer Support Specialist

  • Pro-active handling administrative tasks ensure the best work environment for the team and first class experience for visitors from HQ/ San Francisco.• Working in multiples projects such as Internal Communications promoting the company ethos, organizing team meetings, coordinating content and execution of social events, outings and wellness. • Submitting office expenses and reports in the appropriate software used by the company.• Creating and updating different docs and spreadsheets with data shared across the teams.• Effectively partnering with managers to identify trends, pain points and propose solutions.• Clearing the backlog of over 6,000 tickets escalated from our global customer support teams.• Managed vendor relationships proposing solutions to reduce interactions with customers and boost CSAT. Show less

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  Trinity College Dublin

  Aug 2018 - now

  Executive Officer

  Global Relations Office - International Students Recruitment

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  Grupo Mulheres do Brasil

  Mar 2020 - now

  Co-Leader unit Ireland

  The Women of Brazil Group (http://www.grupomulheresdobrasil.org.br) was created in 2013 with the objective to discuss relevant issues in the country, take actions towards of impacting our society on the political sphere by encouraging dialogue in favour of justice and peace.We want to give voice to Brazilian Women and to support and empower them in their journey.Women of Brasil has now over 44,000 women and is present in 19 countries, including Ireland.For more details visit http://www.grupomulheresdobrasil.org.br Show less