Devrim Gokmen

Experience

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  M.E.B. Holiday Village, Datca, Mugla, Turkey

  May 1994 - Sept 1994

  Trainee

  Rotational Training

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  Banana Group Hotels, Alanya, Turkey

  May 1995 - Sept 1995

  Receptionist (Trainee)

  Traineeship

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  Club Alda

  May 1997 - Sept 1997

  Receptionist

  Responsible for delivering a quality customer service experience to guests by providing check-in and check-out services, responding to enquires in a prompt and courteous manner and ensuring that their stay is a pleasurable and memorable one.

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  Ceylan Intercontinental Resort, Kemer, Antalya, Turkey

  Jun 1998 - Oct 1998

  Bellman

  Responsible for delivering guest luggage efficiently, responding to enquires, providing information on events, activities and services, valet parking of guest vehicles,

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  Club Alda

  Jul 1999 - Oct 1999

  Receptionist

  Responsible for delivering a quality customer service experience to guests by providing check-in and check-out services, responding to enquires in a prompt and courteous manner and ensuring that their stay is a pleasurable and memorable one.

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  Mia Resort Belpark, Belek, Antalya, Turkey

  Jul 2000 - Oct 2000

  Front Office Supervisor

  responsible for ensuring that consistent high quality guest service is delivered. I was providing guidance and leadership for the front office staff, managing the shift ensuring check-in, check-out and related services are provided to guests and visitors to the hotel in accordance with five star service standarts.

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  Amway Grand Plaza Hotel

  Jan 2001 - Jun 2002

  Management Intern on Rooms Division

  I have worked for the Amway Grand Plaza Hotel in housekeeping, reservations and front office as a part of international management internship program. My hands-on management experience in these three critical areas within the rooms division gave me the necessary analytical, problem solving and decision making skills to efectively perform managerial duties within the hotel. I have also excelled in the guest service areas at front office and were mentioned favorably repeated times on guest comment cards. I have made 10.000 USD upsell in four months of period for the Amway Grand Plaza Hotel at front office and I was the leader of horse race about up selling. Show less

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  Dedeman Hotels & Resorts International

  Apr 2004 - Feb 2006

  Room Clerk/Senior Room Clerk

  I was responsible for ensuring that consistent high quality guest service is delivered. I was providing guidance and leadership for the front office staff, managing the shift ensuring check-in, check-out and related services are provided to guests and visitors to the hotel in accordance with five star service standarts

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  Ramada Plaza By Wyndham İstanbul City Center

  Feb 2006 - Dec 2009

  Responsibilities included, effectively dealing with guest and employee concerns in a friendly and positive manner, listening to the nature of the concern, demonstrating empathy with the customer or employee and providing positive and proactive solutions, keeping the guest satisfaction up to high level, overall responsibility for the day to day operations of front office department, to ensure all front office related services are provided in accordance with Wyndham Hotel Groups standarts. Responsibilities included, effectively dealing with guest and employee concerns in a friendly and positive manner, listening to the nature of the concern, demonstrating empathy with the customer or employee and providing positive and proactive solutions, keeping the guest satisfaction up to high level, overall responsibility for the day to day operations of the hotel, preparing daily summary reports for General Manager.

  • Front Office Manager

    May 2008 - Dec 2009

  • Guest Service Manager

    Feb 2006 - May 2008
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  Ramada Plaza by Wyndham Gence

  Dec 2009 - Mar 2011

  Assistant General Manager

  As Executive Assistant General Manager of Ramada Plaza Gence, I was assisting General Manager to manage all areas of the hotel in accordance with brand standarts to achieve a friendly atmosphere of superior guest service, ensuring guest satisfaction and product quality standarts are met. With in Wyndham Hotel Group, as Ramada Plaza Gence our guest satisfaction score was the 1th rank in Europe. This hotel opening experience was a great asset for my professional career. Hotel had 181 rooms including 8 junior suites, 15 corner suites, 12 excutive villas, 2 grand suites and built on 23.000 square meters. Show less

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  Ramada İstanbul Asia

  Oct 2011 - Jan 2013

  Front Office Manager

  This new hotel opening experience was an exciting opportunity. This was the first hotel that I opened which has less then 180 rooms. Our goal was trying to create a friendly and competitive environment in this luxorious boutique hotel. As front office manager of the hotel I choosed to start with mostly non experienced, newly graduated youngs. So I was able to train them very well and as a team we focused on guest satisfaction. We put the guest expextation at first sight and exceeded expectations. Show less

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  Ramada Plaza By Wyndham İstanbul City Center

  Apr 2013 - Mar 2014

  General Manager

  This brand converting experience has been an exiting opportunity for my professional career. Responsible of all hotel operations, including sales & marketing, implementing brand standards and yield management.

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  Ramada By Wyndham Uşak

  Mar 2014 - Jan 2015

  General Manager

  Hotel Opening

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  RAMADA HOTEL AND SUITES

  Jan 2015 - Sept 2015

  General Manager

  Implementing Brand Standarts...

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  Inside Hotel Sisli

  Jan 2016 - Oct 2018

  General Manager
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  Millennium Hotels and Resorts

  Oct 2018 - Aug 2023

  General Manager
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  Wyndham Istanbul Old City & Ramada by Wyndham Istanbul Pera

  Aug 2023 - Feb 2024

  Cluster General Manager/Coordinator
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  LEGACY OTTOMAN HOTEL

  Feb 2024 - now

  General Manager