Jessica Mack

Experience

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  Starbucks

  Jul 2018 - Jul 2023

  Barista

  -Provided 200+ customers with friendly and timely service each shift-De-escalated tense interactions with customers, addressing their concerns and resolving issues in a calm and professional manner-Multi-tasked multiple responsibilities in a timely manner, such as cash handling, customer interactions, work-space cleanliness and organization, and product preparation

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  SOUTH CAROLINA DEPARTMENT OF MENTAL HEALTH

  Aug 2023 - Nov 2023

  Behavioral Health Assistant

  -Providing physical and psychiatric care to 20+ resident psychiatric patients at a time-Actively interacting and communicating with those who have acute psychiatric disorders, such as schizophrenia, borderline personality disorder, bipolar disorder, and more.-Administering age-specialized care to adults ranging from age 18-80-Assisting with the implementation of behavioral treatment plans-Daily patient data collection, including observing and charting behavior, mood/affect, and health-Adapting to changing treatment plans, patient conditions, and hospital protocols Show less

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  Clemson Institute for Engaged Aging

  Dec 2023 - now

  Research Associate

  Collecting and managing data, administering psychometric testing, and communicating with participants for the PACT (Preventing Alzheimer’s with Cognitive Training) and Active Mind studies