Madeline Berry

Experience

• 

  Howard University

  Sept 1994 - Sept 2011

  Lead Macintosh Analyst

  Worked in many different departments at HU before settling in to the IT department. When I left, I managed the majority of Apple-related functions for the Howard University community.

• 

  Infinite Enterprises, LLC

  Oct 2011 - Nov 2017

  Consultant, Entrepreneur

  We are a parent company for several subsidiary ventures and brands. We motivate and empower. We also have a venture in the hotel/spa industry.

• 

  MacChick Consulting

  Aug 2013 - Nov 2017

  Chief MacChick

  MacChick Consulting is an Apple IT consulting and graphic/website design company. We specialize in providing innovative solutions to everyday problems. How can we serve you with excellence? Visit the website for more information.

• 

  MacStadium

  Nov 2017 - now

  • Sr. Customer Success Manager

    Jan 2021 - now

  • Technical Account Manager

    Jan 2020 - Jan 2021

  • Customer Support Technician

    Nov 2017 - Dec 2019
• 

  Self-employed

  May 2024 - now

  Customer Success Professional

  Experienced Customer Success and Customer Experience Consultant, offering freelance services to help businesses enhance customer satisfaction and drive retention. With a background in managing complex customer relationships and delivering measurable success, I specialize in crafting tailored strategies to optimize customer journeys, improve loyalty, and achieve business goals. Let’s connect to explore how I can support your company’s customer success and experience initiatives.