Sravanth Kumar Seelam

Experience

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  Accenture in India

  Jan 2022 - Jul 2023

  Technical Support Engineer

  ● Integrate client/onshore team expectations seamlessly, ensuring on-time, scope-compliant project completion without disrupting the current environment.● Key Responsibility: Deploying physical (HP) and virtual servers based on user requests.● Managing user access efficiently by providing permissions to groups through Active Directory, ensuring streamlined and secure access for users.● Spearhead incident resolution, ensuring swift and effective solutions within SLA, minimizing downtime.● Managing and troubleshooting operational issues of the Client environment.● Providing on-call technical support, resolving implementation and integration issues, and communicating system requirements.● Coordinating with vendors and cross-functional teams to resolve issues.● Hands-on experience with physical servers (HP, Cisco) and virtualization technologies.● Raising hardware cases with vendors for physical server issues.● Collaborative Platforms: ServiceNow, Lansweeper, SolarWinds, Dynatrace, Nutanix and IPAM.● Achievements: Received Client Value Creation Award for consistently showcasing dedication, hard work, and commitment to client success and requirements. Show less