Marcus Purnell

Experience

• 

  Marks and Spencer

  Nov 2011 - Jan 2012

  Customer Service

  Temporary Christmas Job• Quality customer care under pressure• Approachable and flexible, willing to adapt, in a demanding environment • Effective complaints management, to provide positive solutions and outcomes for customers.• Encouraging, complimentary feedback from customers. This required a customer to go out of their way to provide such feedback, which I feel well reflects my success during my time in this role.

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  Brighton Williams and Partners

  Jun 2013 - Sept 2013

  Risk Profiling/Data Capture

  Following a successful week’s placement at the company, I returned to work during the summer break.• Worked closely with one of the independent financial advisers within the company. This experience helped me develop the basics to advising an individual, communicating clearly and always maintaining an approachable, positive attitude.• I had to learn to work under pressure during busy periods and managing my time effectively. This involves working to deadlines, planning each day’s work and maintaining records of each meeting.• Carried out risk assessments with clients, showing that I could take leadership within a meeting. This also helped me develop confidence while taking responsibility in a one-to-one situation• Accordingly suggested suitable investments, based on their risk level – assessing a situation and interpreting the data collected to make a warranted recommendation.• Assisted the Admin team with data input and organising filing and storage Show less

• 

  IBM

  Jun 2014 - Aug 2015

  Commercial Finance Analyst (Placement Student)

  Working on the Southwest One account as a Commercial Finance Analyst, I owned numerous roles and responsibilities, from cost reporting, mobile billing and debt/DSO lead.

• 

  IBM

  Sept 2016 - Sept 2021

  Leading teams of solutioners across the IBM business to construct complex solutions that deliver IT transformation. Skills in selling, consulting, contracting and negotiating to develop business.I have worked on deals across a number of industries, including banking, transportation, government and retail. The deals vary from new business, to contract extensions / renegotiations. The solutions include varying elements of Cloud, Data Centre and Storage, Data Centre Migration, IT Service Management and Service Management toolsets, Service Integration, Service Desk, Deskside support, Managed Print Services, Project and Business office, Network Management and Service Continuity Services. Show less

  • Senior Technical Solution Manager

    May 2021 - Sept 2021

  • Technical Solution Manager

    Sept 2016 - May 2021
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  Kyndryl

  Sept 2021 - now

  • Associate Director, Technical Solutioning

    Dec 2023 - now

  • Senior Lead, Solutions Strategy

    Sept 2021 - now