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Nitin Getam

Nitin Getam

Customer Support Executive

Followers of Nitin Getam681 followers
location of Nitin GetamMumbai, Maharashtra, India

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  • Timeline

  • About me

    Senior Technical Account Manager at Tata Communications

  • Education

    • Shri Shivaji Preparatory Military School, Pune

      1976 - 1986
      S.S.C.

    • Bharati Vidyapeeth

      1990 - 1993
      B.E. Industrial Electronics

  • Experience

    • Nelito Systems Ltd

      Jan 1997 - Jan 1998
      Customer Support Executive

    • CMS Infosystems Pvt. Ltd.

      Oct 2005 - Jun 2011
      Service Delivery Manager

    • RBS (Deployed thru' CMS)

      Jan 2007 - Jan 2009
      Program Manager

    • IBM India Pvt Ltd

      Jul 2011 - Sept 2013
      EUS Lead

      Manage End User Desk-side support to 750+ sites Pan-India for 16000+ assetsTeam size of 170 resourcesSLA's and C-Sat measurement and improvementMaintain compliance posture and audit readiness at all timesManage vendor performance SLAProcess and tools standardization & implementation.Implement best practices / processesDrive defect and fault prevention

    • Wipro Infotech

      Sept 2013 - Feb 2014
      Service Delivery Manager

    • Netmagic Solutions (An NTT Communications Company)

      Apr 2014 - May 2019
      Assistant General Manager - Client Engagement Management

      Client Engagement and Project Management

    • Tata Communications

      Jun 2019 - now
      Senior Technical Account Manager

  • Licenses & Certifications

    • PRINCE2 Agile® Foundation & Practitioner

      AXELOS Global Best Practice
      Dec 2019

    • ITIL Foundation Level

      EXIN