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Lohith Kumar Puttaswamaiah

Lohith Kumar Puttaswamaiah

Technical support

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  • Timeline

  • About me

    Technical Services Engineer @ Pure Storage

  • Education

    • National Degree College

      2010 - 2013
      Bachelor's in Computer Application (BCA) Computer Science 2.1

      Modules: C, C++, Basic Concepts of Networking, UNIX, Java, HTML, Data Base Management Systems.

    • National College of Ireland

      2017 - 2018
      Post Graduate Cloud Computing

      Activities and Societies: • Member of NCI Cricket society. • Represented National College of Ireland cricket team in Ireland Inter College Cricket Tournament 2017. Modules: Cloud Infrastructure, Cloud Architecture, Cloud Security, Utility Computing, Virtualization, Business strategies for cloud computing, Research in Computing, Data Storage and Management. Projects: Bench-marked MongoDB and Cassandra databases on a single node cluster using YCSB Benchmark tool. Performance and retrieval of structured, semi-structured and Unstructured Data is evaluated using YCSB benchmark tool.• Compared and Evaluated GFLOPS performance of Oracle virtual Box… Show more Modules: Cloud Infrastructure, Cloud Architecture, Cloud Security, Utility Computing, Virtualization, Business strategies for cloud computing, Research in Computing, Data Storage and Management. Projects: Bench-marked MongoDB and Cassandra databases on a single node cluster using YCSB Benchmark tool. Performance and retrieval of structured, semi-structured and Unstructured Data is evaluated using YCSB benchmark tool.• Compared and Evaluated GFLOPS performance of Oracle virtual Box and VMware Workstation using LINPACK Benchmark.• Proposed a Lean Canvas model and business report for implementation of fool proof Alcohol detection sensors in cars.• Proposed Nimbus 2025 data center to decrease server accumulation space. Power supply to the data center is provided through electricity generated from moving vehicles on the roadway. Analysed physical security, access security, authentication protocol, integrity and isolation of data center. Show less

  • Experience

    • Relyon Softech Ltd.

      Sept 2013 - Dec 2014
      Technical support

      • Worked as Support Engineer for Taxation Software’s, which includes Saral TDS, Saral Income Tax, Saral Tax Office.• Handled Inbound calls from clients, related to functional and technical queries on software products. Solved the customer queries through online team viewer access.• Handled Live chat and E-mails related to client queries on Saral Software product. Analysed the Customer requirements and reported the requirements to development team.• Solved the issues related to SQL database configuration and some technical issues like runtime errors by taking online remote access.• Solved Client and Server system issues when the customer cannot access the data from server system. • Took initiative to assist a new team member when they needed. This helped me to build effective working relationship with colleagues. Show less

    • HGS - Hinduja Global Solutions

      Apr 2015 - Nov 2016
      Executive Assistant Operations

      • Worked as Assistant Executive Operations/Driving Risk Analyst for LYTX Client who are based in US.• Worked in different teams and in a self-directed environment.• Analysed and reported the risk’s involved while driving and driver behaviours to the clients.• Performed analysis of major collision events and reported the scenario to Managers.• Allocated the workload to team members using HGS workload application tool and MS Excel during the team leader absence. Maintained the company’s Service Level Agreement.• Helped the team members to solve the issues related to sensitive clients. Show less

    • Paddy Power Betfair

      Jan 2018 - Jun 2018
      Customer Support Specialist

      -Handle customer queries and complaints over call, chat, email and social media.-Verify customer details to ensure account security and fraud prevention.-Performing document verification for newly registered customers, to prevent fraud.-Escalating Bet settlement queries, Responsible gambling queries and market price request queries to management team.

    • Dell EMC

      Sept 2018 - Apr 2022

      • TSE II /Senior TSE Vmax-PowerMax High End Storage

        Feb 2021 - Apr 2022

      • Analyst/TSE I for Vmax-PowerMax High End Storage

        Sept 2018 - Feb 2021

    • Pure Storage

      May 2022 - now
      Technical Services Engineer L3

      - Technical Services Engineer @ Pure Storage- Technical troubleshooting skills in a complex multi-platform-system-vendor environment.- Supporting both hardware, and software products of FlashArray Data Storage.- Triage issues, and escalate them to appropriate engineering groups as necessary.- Knowledge, and ability to troubleshoot Networking, Replication, Performance and Space issues.

  • Licenses & Certifications