Steven Thompson

Experience

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  Full Sail University

  Oct 1999 - May 2002

  Lab Instructor
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  Value Added Communications

  May 2002 - Nov 2003

  Technical Support Engineer

  Designed and implemented TAC Intranet website providing quick access to on-site information and system resources which vastly improved technical assistant center members' productivity.Provided software and hardware support for proprietary software for approximately 100+ Federal Prisons, State Prisons, and County Jails.Responsible for software training and retraining the end users individually and/or in a group setting.Supported company field technicians during the installation process or on trouble calls while they were in the field. Provided support to contract tech for hardware or telco issues.Monitored and maintained all sites for minor or major events.Resolved inbound trouble report calls, documenting via a ticket system.Resolved inbound trouble reports via email documenting via the ticket system. Show less

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  NeuroDimension, Inc.

  Feb 2004 - Jan 2015

  Technical Support Engineer

  Specialized in resolving technical issues related to bug troubleshooting and modeling strategies for proprietary AI and neural network software, ensuring optimal performance and user satisfaction.Created and hosted weekly webinars for the AI-powered proprietary trading platform, enhancing user engagement and delivering actionable insights to help customers optimize platform performance and resolve common issues.Conducted manual and regression testing to ensure software quality, reliability, and adherence to product requirements.Authored content for help documentation and website resources, simplifying complex technical concepts to enhance user understanding across multiple software products.Contributed to the planning and development of innovative projects utilizing NVIDIA GPU hardware to advance neural network processing.Developed sales and marketing materials and designed software logos, strengthening the company’s brand identity, increasing product recognition, and supporting business growth across target markets. Show less

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  NDimensional

  Jan 2015 - now

  Directed a global cross-functional team to modernize a SaaS platform’s front-end with React, leveraging user feedback to enhance experience and engagement through a user-centered design strategy.Led the redesign to optimize the streaming architecture with Apache Flink and Hudi, reducing costs by 80%, streamlining the data flow while improving performance, optimizing AWS EC2 types, and utilizing Spot instances.Managed a cross-functional team to optimize Apache Spark batch operations and H2O machine learning workflows, cutting AWS compute costs by 53% through strategic resource allocation and process improvements.Oversaw Generative AI projects by prioritizing requirements, aligning timelines with business goals, and ensuring successful stakeholder engagement and delivery. Show less Partnered with customers to analyze and engineer data for machine learning models on the nD PaaS platform, providing technical support and guidance to optimize data pipelines for ML applications.Conducted manual testing as the primary method for quality assurance while developing some automated test scripts using Selenium and Python to streamline repetitive test cases and improve product reliability.Focused on maintenance and updates of a WordPress-based company website, contributing to both frontend and backend enhancements. Ensured optimal functionality, implemented minor feature updates, and addressed technical issues to improve user experience.Managed relationships with key stakeholders, working collaboratively to prioritize feature requests and bug fixes for the engineering team. Actively gathered requirements, communicated updates, and ensured alignment with business goals.Authored comprehensive help documentation for the nD PaaS platform, creating user guides and technical articles to assist customers in navigating platform functionalities and best practices. Show less

  • Technical Project Manager

    Dec 2019 - now

  • Lead Technical Solutions Engineer

    Jan 2015 - Dec 2019