Madison Crombie

Experience

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  Montana's Cookhouse

  Oct 2011 - Aug 2014

  Expo/ Hostess

  Working at the Door Greeting Guests, as I was the first thing they saw and observed of the restaurant the expectations on my position was high Working with organization for the floor plan and sitting guests for the best efficiencyWorking with plating food and making sure the quality was above or to the standards of the restaurantWorking in problems solving when or if someone didn't enjoy the services provided to them

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  Montana's Cookhouse

  Jan 2015 - Mar 2020

  Server

  Working on Communication Skills while serving tables Working on Problem Solving when something goes wrong in the dining room or the kitchen Knowing when to ask for help Making sure the customer service is to the highest degree of my ability Understanding and working with POS systems

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  Epilepsy Toronto

  Jan 2015 - Jan 2015

  Adult Services Intern

  Worked as an intern, to learn more about non-profit agencies, and see a social workers role in this types of agency. Attended group meetings, observing the role of social service workers, and social workers in this form of work.

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  Second C u

  Aug 2016 - Dec 2017

  Barista

  Experience with specialty coffee and drinks, highlighting work with coffee machines and expresso makers. Customer service roll interact with the guest, complete transactions, count till at the end of the day, deposits, bank transfers, and as well as acting as a key holder. This job required me to work alone in the store for about 50% of my time working there.

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  Kupfert & Kim

  May 2017 - Aug 2019

  Supervisor/Manager

  I started working as a FOH Leader for the company from May 2017 to Jan 2019 at the Spadina Location ensuring customers were served in a timely fashion. I was responsible for shift supervising evening shifts, doing bank deposits, setting up and trouble shooting the till when the system went down. I also assisted customers when they had complaints with the service or its delivery. In Jan 2019 I was asked to move to the Yorkville location to continue my work and shifting into the role of active training manager. My position included, Hiring, Training, Scheduling, Ordering, Inventory, COGS, Bank Deposits. I also became included in learning and distributing payroll and the management of store funds, managing workflow, guest and customer experience, store maintenance, and generating new and more profit. (Yorkville Location). I decide to leave as I was completing my school and wanting to look for more work in my field Show less

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  WoodGreen Community Services

  May 2020 - Aug 2020

  Academic Placement - Seniors Active Living Outreach

  I participated in a comprehensive field placement that had to deal with the obstacle of the pandemic. I was able to participate on site and at home. I was working for the Coordinator to Seniors Active Living Programs, during my working experience I was able too- Create/ Facilitate a community program that had multiple clients attending. - Contact Calling Clients to check in with people during the pandemic and to ensure they have all they need if they were recorded in the data base - Visit Woodgreen sites and home office to learn more about operations and organizational culture. - Conducted 2 surveys over the phone with clients - Worked Extensively with Microsoft Teams and Microsoft programs (Word,Excel)- Made promotion flyers and emails for different events throughout the month. - Took Notes during staff meetings to understand the organizational culture and workings better. Show less

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  March of Dimes Canada

  Sept 2020 - Feb 2021

  Social Services Attendant

  Belonging to a Community Support Services Team that works individually with clients who have differing disabilities to help them maintain their independence within the community. Providing Individual client support to people with disabilities at their respective homes with their daily tasks, helping clients with an array of tasks including but not limited to; lifts and transfers (using Hoyer lifts), bowel and bladder, catheters, bathing, meal prep, range of motion exercises, and emotional support. As well as different housework duties. Show less

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  Safe Staffing Agency

  Mar 2021 - Feb 2023

  Community Support Worker

  -Working within different drop in shelters, transitional homes, group homes.-Conducting intakes and client orientation- Certificates in Food Handling, First Aid Level C, and Crisis Intervention Training- Working with organizations such as; Fred Victor, Turning Point Youth Services, and Kennedy House.- Produced crisis management and intervention plans for communities and clients in need.-Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.-Supported clients in developing goals and social skills, improving individual wellness and productivity.-Liaised with community members, recommending resources and programs.-Established networks to increase community awareness of new programs. Show less

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  YMCA of Greater Toronto

  Apr 2021 - now

  -Following YMCA, Mission, Values, Vision, -Facilitated off site outreach with community partners to educate thecommunity about our programs and resources-Counseled clients on job search techniques, skills development, resume,cover letters and interviewing skills-Established experience with both Microsoft and Apple operatingsystems, Microsoft Teams, Zoom, and Microsoft Office- Proficient in different databases, such as Case Flo, Cinchy, and CAMs,SMIS, Pirouette and ETO- Managed differing info sessions with community partners to connectYMCA clients with different educational and informational resources- Searched various media for openings which might be suitable andinformed clients.- Extensive knowledge of YMCA GTA Employment and CommunityPrograms.- Assisted with crisis intervention for at-risk clients with emotionalimpairment.- Acted as on site job coach and advocate in the resource center whenclients were not eligible for other services. Show less -Following YMCA, Mission, Values, Vision, and Curriculum-Weekly Program Planning with minimum of 20 activities per week. In educational categories as well as health and fitness.-Working with children ages 4-12- Experience in working with children with disabilities and multiple needs including; Epilepsy, Downs Syndrome, Autism, and Delayed Development.- Working collaboratively with the community to build educational and supportive program planning for children- Participated in continuous improvement by generating suggestions, engaging in problem-solvingactivities.- Established experience with both Microsoft and Apple operating systems, Microsoft Teams, Zoom, andMicrosoft Office Show less

  • Case Manager

    May 2023 - now

  • Employment Resource Consultant

    May 2022 - Apr 2023

  • Social Service Youth Worker

    Apr 2021 - May 2022