Fatima Ibrahim

Intern

449 followers

Nigeria

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Timeline
About me
ACIPM. BBA. MBA. HR.
Education
- Canadian University Dubai
  2010 - 2013
  Bachelor of Business Administration (BBA) Human Resources Management
  Activities and Societies: council member Council for international community outreach
- Bayero University, Kano
  2021 - 2024
  Master of Business Administration - MBA Human Resources Management/Personnel Administration, General
Experience
- Dantata and sawoe
  Aug 2013 - Sept 2013
  Intern
- Kano Electricity Distribution Company PLC
  Aug 2016 - Jun 2023
  •Customer products and services education •Complaints resolution.•Record keeping •Customer experience and satisfaction services.
  - Connection Management Group Officer
    Aug 2020 - Jun 2023
  - PPM Customer account adjustment officer
    Jan 2018 - Aug 2020
  - Customer Service Representative
    Aug 2016 - Jan 2018
- Nigerian Communications Commission
  Aug 2023 - now
  Deputy Manager Consumer Affairs
  •Consumer inquiries and complaints handling •Dispute resolution, Consumers rights, awareness, collaboration •Sensitization programmes.•Customer care center monitoring. •Call monitoring-consumer care helpline.•Local and National surveillance and intelligence gathering
Licenses & Certifications
- Personal data in the context of mobile network
  GSMA
  Nov 2023
- Strategic Thinking (2017)
  LinkedIn
  Jan 2023
  View certificate
- Associated Professional Member (APM)
  Chartered Institute of Personnel Management of Nigeria CIPM (Official LinkedIn Account)
  Sept 2024
- Human Resources: Managing Employee Problems
  LinkedIn
  Dec 2022
  View certificate
- Communicating with Emotional Intelligence
  LinkedIn
  Jan 2023
  View certificate
- Developing Your Emotional Intelligence (2017)
  LinkedIn
  Jan 2023
  View certificate
- Data governance basics
  International Telecommunication Union
  Sept 2025
  View certificate
- Strategic Human Resources
  LinkedIn
  Jan 2023
  View certificate
- Contemporary HRM practice: Issues and challenges
  Chartered Institute of Personnel Management of Nigeria CIPM (Official LinkedIn Account)
  Aug 2024
Volunteer Experience
- secretary of the student council for international and community outreach
  Issued by Canadian University of Dubai on Jan 2012
  Associated with Fatima Ibrahim