Sergio Da Silva

Experience

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  NURAP - Nucleum for Professional Learning and Social Assistance

  May 2015 - Aug 2016

  Apprentice

  My first job.I helped with file organizing, both physically and virtual (Excel).The legacy of this experience is my knowledge of the basics of the importation and exportation system.

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  Atento

  May 2019 - Mar 2020

  Telemarketer

  - Managed an average of 30 support calls weekly, delivering prompt and accurate solutions.- Maintained detailed customer interactions and feedback records, helping improve service quality and identify common issues.- Demonstrated strong problem-solving abilities by diagnosing and troubleshooting technical issues, contributing to reduced call resolution times.- Trained and mentored new employees weekly, ensuring they were well-equipped with product knowledge and call-handling skills.

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  FamilySearch

  Mar 2020 - Sept 2021

  Social Media Marketing Intern

  As part of the social media team, I created content that was used on their social media, wiki, and blog.- Created more than 120 Photoshop images to be used on social media posts. I was the one who created the posts. Not all my images were used, but the ones that were used reached an interaction spike.- At the time we used WordPress on our blog. I managed that blog, being the only employee on Brazil's side to be in charge of the blog. I responded user's comments, and created one new post for the blog every week. The content was usually brought from the English version of the blog. I usually just proofread the content to see if the translation was correct, and translated the images.- The major event I was part of during that time was RootsTech Connect 2021, where I created a 20-minute tutorial on how to use the Family Tree app.- All the media I created for FamilySearch can be found in my portfolio (https://sergioo29.github.io/Portfolio/). Show less

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  Brigham Young University - Idaho

  Sept 2021 - Feb 2024

  - Part-time campus job helping maintain course quality. Tasks include:- Fixing broken links: Equella files, videos, images, or links to other courses or websites.-Adding video transcripts: For accessibility, we write and format transcripts for videos in Canvas.- Updating course homepages: Ensuring correct images, titles, headings, CSS colors, and buttons.- Fixing HTML errors: Correcting misplaced paragraphs or images.Translating content: Working on translating a business course into PT-BR. Show less

  • Software Quality Assurance Technician

    May 2022 - Feb 2024

  • Custodian

    Sept 2021 - Apr 2022
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  Brand Executives

  Jun 2023 - Dec 2023

  Intern

  The Brand Executives helps clients create and maintain their websites. As an intern there, I got assigned to some of the clients. After receiving documents containing the clients information, I created the website from the ground up using WordPress. My design was then reviewed by my manager that then helped me improve it even further.This position taught me how WordPress builders work, and how to build efficient website templates using patterns and simplicity. Now my UX and UI skills are enhanced. Show less