Muhammad Taha

Experience

• 

  Jazz

  Jun 2016 - Feb 2017

  Radio Frequency Optimization Engineer

  Carried out drive tests for sites. Defined drive routes for drive testing and analyzed all cell parameters using TEMS investigation.Hard optimization ( Physical, Electrical tilt adjustments and azimuth changes).Traffic shifting ( through hard and soft optimization).City-level benchmarking to check the quality of the network.Monitoring KPI's daily trends using different Network performance analyzing tools.Preparation of daily KPI response and sharing the reason for KPI's improvement or degradation on daily basis.Coordination with the Mobilink development and contact centre to resolve customer complaints. Show less

• 

  CureMD

  Feb 2017 - now

  VoIP Engineer

  Deployment, Administration, implementation and managing VoIP servers (FreePBX, Cloud PBX, Jive communication and call centre environment).Providing services such as Queue updates, ring groups, time conditions, IVR deployment to all the client-facing teams.Setting and Management of Time-based calling, work hours and after work hours.Provisioning of IP Trunks with SIP providers.Setup video calling on FreePBX.Design and support VoIP infrastructure and its associated software, including call manager, IP-PBXs, call management systems, voice gateways and voicemail.Actively participate in the daily operational activities, provide day-to-day support, proactive maintenance and perform independent complex system troubleshooting. Show less