Jeff Jetton

Experience

• 

  Electronic Data Systems (EDS) / Hewlett Packard (HP)

  Jan 1986 - Jan 2009

  Managed Service Level Agreements for high profile, business critical systems. Provided project management for complex deployments and upgrades. Implemented ITIL best practices resulting in improved client satisfaction ratings. Ensured legacy systems were properly maintained and new applications and technologies were implemented with no negative impact or downtime. Partnered with the client to identify solutions to improve efficiencies, increase quality, and drive consistency. Provided technical support for mission critical applications in a in a three shift environment. Responsible for hardware, operating systems, application software, and data integrity. Developed standardized health checks, support procedures, and policies for data center operations. Responsible for instituting common systems and processes through creative solutions. Aligned IT services with the current and future needs of the client and their business needs.

  • Advanced Information Specialist

    Jan 2004 - Jan 2009

  • Information Specialist

    Jan 1998 - Jan 2004

  • Advanced Systems Engineer

    Jan 1994 - Jan 1998

  • Systems Engineer

    Jan 1986 - Jan 1994
• 

  St Jude the Apostle Church

  Jan 2009 - Jan 2012

  Director of Youth Ministry

  Utilized relationship building and technology skill sets to build a comprehensive youth ministry program for 350 adolescents in grades six - twelve. Developed, planned, and led social, service, and spiritual programs and activities. Planned and directed thirteen international mission trips for teens and adults.

• 

  Fiserv

  Jul 2012 - Dec 2021

  Portfolio Lead for Platform and Engineering projects encompassing network initiatives, shared infrastructure, cyber directives, and tooling and monitoring platforms. Evaluated and audited new solutions, service changes, and datacenter consolidations to ensure adherence to standards, policies, and procedures. Interacted with Senior Leadership to clearly articulate risks and gaps, communicate readiness assessments, and give appropriate go / no-go recommendations. Managed the transition of service offerings and solutions into Enterprise Service Management, ensuring operational readiness and supportability. Responsible for providing operational leadership and technical guidance while aligning business unit needs and requirements. Ensured non-functional requirements such as high-availability, disaster recovery, monitoring, patching, and support models were in place before promotion into the production environment.

  • Senior Business Systems Analyst

    Aug 2017 - Dec 2021

  • Business Systems Analyst

    Jul 2012 - Aug 2017
• 

  Kaiser Permanente

  Apr 2022 - now

  ITSM Consultant