Alexander Duncan

Experience

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  Total Quality Logistics

  May 2013 - Feb 2022

  Primarily working with T-SQL objects, however, also creating solutions using Visual Studio, SQL Server Integration Services, SQL Server Analysis Services, C#, PowerShell, and Python. Creating and managing solutions utilizing integrations with third parties such as Workday, Taleo, P44, DAT, LoadLink, as well as Government Agencies.Completed the process of standing up an Elasticsearch production and development environment with other members of the Data Engineering and Network teams with the primary focus of providing application support and Security Operations Center Support. Show less Serving as the support expert for TQL's proprietary, in-house Transportation Management System. Triaging, troubleshooting, and documenting in order to resolve or escalate issues. Managing multiple channels of inbound issues and prioritizing accordingly. Recognizing the early signs and symptoms of a high severity incident (Sev1, Sev2) and escalating accordingly. Resolving Load Manager issues using the GUI as well as SQL Server Management Studio to correct database issues as they arose. Assisting stakeholders who needed SQL queries re-written or updated. Serving as the T-SQL contributor for joint projects with other Support Technicians. Monitoring Load Manager issues through Chronic Reporting and Daily Login Reports. Cross-training other support technicians in supporting Load Manager. Continuing education through Pluralsight and Mentorships. Striving to provide a flawless customer experience to internal and external users. Show less Communicating with with internal and external customers as well as prospective clients to build and maintain Less than Truckload business relationships. Identifying and selecting carriers for shipments, ensuring the shipment is meeting or exceeding TQL tracking standards. Managing daily load activities by communicating with all shipment stakeholders (internal and external customers, shippers, receivers, LTL carrier dispatchers and customer service). Ensuring all shipment needs are met, working towards providing a flawless experience including on time pickup and delivery. Managing and tailoring customer pricing to individual needs from a spot, contractual, or project basis as well as everything in between. Maintaining TQL's core principles at the front and center of all LTL shipments, in doing so, providing a level of customer service that does not exist elsewhere in the LTL industry. Show less One of the most incredible and unique opportunities I have been a part of in my tenure at Total Quality Logistics. A team of 5 individuals and myself moved from Lexington, Kentucky to Charleston, West Virginia with the goal of starting a successful Satellite Sales Office for Total Quality Logistics. Taking with us the knowledge and work ethic needed to reach personal success at TQL and using those along with the four principles of TQL to build the framework and culture of team success. Each of my teammates as well as myself wore many hats outside of our job titles to ensure the success of our mission. Within 2 years of our office opening, we were able to grow our headcount to over 50 people, produce weekly office revenue numbers in the 6 figures, and establish programs to give back to the Charleston community through Adopt A Highway and Ronald McDonald House among others. Even though my time in Charleston has come to an end and my career at TQL has progressed to the IT side of the business, the work we did as founding members will never be finished as Charleston continues to grow and reach new milestones of success. Show less Holding sales personnel accountable for the daily activity necessary to meet agreed upon sales production, gross profit, and net income targets. Holding personnel accountable for scheduling and attendance. Coordinating the allocation of human resources on the team and re-distributing personnel to account teams with higher volume as appropriate. Assisting sales personnel with organizational skills, account strategies and administrative responsibilities to ensure that production targets are met while maintaining a high level of customer service. Assisting sales personnel with pricing for new business opportunities. Traveling with sales personnel on occasion to meet with current and prospective clients.Monitoring sales reports and taking appropriate action and communicating trends and market conditions to senior management. Maintaining active involvement in sales orientation and sales training programs. Answering questions from sales personnel and handling complaints. Becoming actively involved in the employees’ recruiting process. Completing SLP programs for training in management and leadership. Show less Holding sales personnel accountable for the Saturday attendance and work activities necessary to meet customer afterhours load coverage needs. Assisting and coaching individuals on scheduling and booking last minute freight arrangements as needed by customers. Assisting sales personnel with organizational skills, account strategies and administrative responsibilities to ensure that production targets are met while maintaining a high level of customer service. Assisting sales personnel with pricing for last minute, high volatility business situations.Serving as the first line of leadership for senior management. Becoming actively involved in sales coaching and sales training programs. Answering questions from sales personnel. Completing first stage of SLP programs for training in management and leadership. Show less Serving as the primary contact for clients and independent freight carriers and building a book of ongoing business accounts via prospecting, networking and referrals. Providing my clients with the highest level of service and support in order to retain their business grow their accounts and gain referrals.Developing lists of prospective new clients. Making initial contact, building, and maintaining ongoing relationships with customers. Increasing business with customers over time. Managing daily load activities through forthright communication with carriers, vendors and clients ensuring that goods are picked up and delivered on time. Negotiating rates for loads with the customer and carrier. Acting as a liaison between the manufacturer/supplier, trucking carrier and receiver. Ensuring drivers are contacted at least once per day during transport. Working quickly to resolve any conflicts or issues which may develop during the course of a load's transport. Building and maintaining relationships with carriers to ensure recurring capacity for clients to leverage. Accurately entering and maintaining up-to-date information in the proprietary Transportation Management System. Show less Serving as the primary contact for clients and independent freight carriers and building a book of ongoing business accounts via prospecting, networking and referrals. Providing my clients with the highest level of service and support in order to retain their business grow their accounts and gain referrals.Developing lists of prospective new clients. Making initial contact, building, and maintaining ongoing relationships with customers. Increasing business with customers over time. Managing daily load activities through forthright communication with carriers, vendors and clients ensuring that goods are picked up and delivered on time. Negotiating rates for loads with the customer and carrier. Acting as a liaison between the manufacturer/supplier, trucking carrier and receiver. Ensuring drivers are contacted at least once per day during transport. Working quickly to resolve any conflicts or issues which may develop during the course of a load's transport. Building and maintaining relationships with carriers to ensure recurring capacity for clients to leverage. Accurately entering and maintaining up-to-date information in the proprietary Transportation Management System. Show less

  • Data Engineer

    Apr 2020 - Feb 2022

  • Information Technology Support Technician - Load Manager

    Apr 2019 - Apr 2020

  • Less Than Truckload Account Representative

    Sept 2017 - Apr 2019

  • Founding Member

    Nov 2015 - Apr 2019

  • Sales Team Leader

    Feb 2017 - Nov 2017

  • Logistics Account Executive SGL

    Jul 2016 - Feb 2017

  • Logistics Account Executive

    Nov 2015 - Jul 2016

  • Logistics Account Executive

    May 2013 - Nov 2015
• 

  Agility Partners

  Feb 2022 - Jul 2022

  Data Engineer

  Providing computer programming, software development, systems analysis, data analysis, professional engineering, consulting, technical writing, hardware/software support, software testing, training, financial analysis, accounting, general business and/or other specialized technical work as required.

• 

  The Cincinnati Insurance Companies

  Jul 2022 - Jan 2024

  Developer
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  Fifth Third Bank

  Jan 2024 - now

  Lead Data Engineer