Eugenia Five

Experience

• 

  Zambuko trust

  Jan 2000 - Dec 2000

  Accounts clerk

  updating client payments receipting and bankingfile managementnegotiating repayment plans report writingsupervisory duties

• 

  Population services zimbabwe an affiliate of marie stoeps internationa

  Jan 2003 - Jan 2012

  Administrative Assistant

  booking client appointmentsreceipting and bankingpetty cash managementsupervision of the nurse aidestock taking and ordering cross selling producing analysis reportsCBD record management

• 

  Mawire obs and gynaecological surgery

  Jan 2003 - Jan 2005

  Medical secretary

  booking clients for surgery debtor follow upPaying of utility billspetty cash managementsupervision of staff at surgery,boutique and phone shopfilingreceipting and bankingprocessing medial aid claimsprocessing locum doctors and radiographers payments booking scan clients and printing scan reports

• 

  Marie Stopes International

  Feb 2007 - now

  managing the CRM data base giving client information about the various services on offermarketing the delivery channels we have booking clients for tubal ligation and vasetomies and aligning them with availability following up of team on client issues coming up with marketing and call driver ideas

  • Call Centre Operator

    Feb 2012 - now

  • Call centre coordinator

    Feb 2007 - now
• 

  Population Services Zimbabwe

  Feb 2012 - now

  -Demand Creation for delivery channels - Training of Choice Champions on community engagement- Coordinating of collaborative events on behalf of PSZ-Door to door mobilisation in the community-Coordinating of roadshows, galas and bus activations - Conducting radio shows both live and prerecorded ones -Coordination of Gazebo sitings and CBD engagements Marketing the call centre at various functions and activitiessupervising staff at the centrebeing in the fore in innovation and looking for ways to increase our call driversinvolved in mobilisation and marketing activitiesCall centre marketing on radio Compilation of reports

  • Demand Generation Officer

    Jul 2018 - now

  • Call Centre Supervisor

    Feb 2012 - now
• 

  Population services Zimbabwe (an affiliate of marie stoepes international)

  Mar 2012 - now

  Call centre operator

  *Recieving inbound calls from cllient and discussing pre treatment consultation Questions and recording on electronic medical records*advising clients on what to expect on arrival for treament and attending to client complaints*Monitor service and susggest improvement where necesary*facilitate booking and appointments for vasectomy and tubal surgery and balancing appointments with availability.*data capture and creating database*attending to queries sent via email*report writing and involved in marketing initiatives for the call centre*Training of other staff members on the call centre running*Medical aid pre authorisation Show less