Robert Blake

Experience

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  Homes4let

  Jan 2019 - Jan 2021

  Tenancy Sustainment Officer

  KEY RESPONSIBILITIES – • To engage with customers over the telephone and in person, completing initial assessments with customers via phone, mail contact or within the customers’ home to promote tenancy sustainability from the very outset of any new tenancy. • To effectively engage with higher risk arrears groups, or those identified as needing additional support where vulnerabilities and /or complex needs may increase the risk escalating arrears. • Maximising the income of our customers and their families – help customers avoid indebtedness by maximising their income through take up of benefits. • To encourage and motivate clients eligible to engage with the work4you programme, to be better off in work • Assisting with welfare benefit claims which may also involve signposting customers to internal specialist advisors, and/or independent sources of advice and support, e.g. CAB, Money Advice Trust, and Credit Unions etc. • Maintain an up to date knowledge of welfare benefits working closely with Welfare Benefits Advisors. • Contribute towards customers being more easily able to pay their rent and contribute towards increasing our overall debt collection against the risk that welfare reform presents by promoting the use of bank accounts and payment of rent via direct debit. • To provide basic budgeting advice to vulnerable customers encouraging them to look at income/expenditure and to promote basic budgeting awareness and accountability. • Maintain and effective referral system both internal and external and effective ongoing case notes. Show less

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  BCHA

  Feb 2020 - Apr 2021

  Housing Support Officer
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  Somerset West and Taunton

  Apr 2021 - now

  Case Manager - Sustainment - Private Rented Sector