Euan Donnelly

Experience

• 

  Boots UK

  May 2007 - Aug 2008

  Republic of Ireland Pricing Assistant

  The role involved a wide range of activities, covering range management for Beauty Accessories, Washing & Bathing, Femcare, Weight Management, Tissues and Deodorants. Responsible for pricing and promotions, merchandising and a focus on increasing market share and maximising profit. Also responsible for data analysis and providing insights across all activities to support management decision making. Responsibilities also involved corresponding with suppliers and multiple departments within the business. Regular trips to Dublin were required for monitoring competition, liaising with store colleagues for further business insight and to monitor the implementation of prices and promotions. Key Successes:Identifying lines through analysis reports that were being sold with a profit margin of less than 5% and increasing the prices with no negative effect on future sales. Creating new processes to prevent the sale of ineligible products and promotions in the ROI reducing the possibility of breaking any trading laws. Show less

• 

  LeasePlan Australia

  Mar 2010 - Jan 2011

  Customer Service Officer

  Based in a team environment, this role was to assist the customer service department with customer queries, orders and complaints. The focus of the position was to increase customer satisfaction levels during the implementation of a new online system. Responsibilities also included responding to customer queries via phone and email, maintaining up to date customer information, providing and processing quotes and orders, processing invoices and general administrative tasks. Key Successes: Identified most common customer issues and communicated these to the business with improvement recommendations such as providing clarification behind the FBT (Fringe Benefits Tax) and offer calculations online. Initiated an automated emailing system when recurring issues lead to multiple queries and complaints. Show less

• 

  Boots UK

  Sept 2011 - Jul 2013

  Duties include creating a new showmaterial reprint process from a previous print from order system, setting up new fixtures and display aids on intactix to be used for merchandising. Managing the processing schedule for planograms and floorplans, manage all the communications to the business for the intactix upgrade. Also assisting with training of new employees on how to use intactix. Updating and maintaining mystorenet for stores with merchandising information for the latest rebuild period and uploading checklists of fixtures and showmaterial required for new builds. Key Successes: Created a new showmaterial reprint process with the main purpose to reduce costs by printing more efficient quantities. Reduced printing costs by 60%, increased availability and decreased wait time of stock to stores, removed over 30,000 different items of showmaterial containing over 20 million in stock resulting in decreasing storage costs and ensuring stores were unable to order items with legal implications. Managing planner feedback log which records planner issues reported from stores and support teams. On handover the report contained over 45 outstanding issues with more than 50% dating back from over 3 months. Since successful management of issues and cross functional work the report has had all issues resolved and now has a two week turnaround time for all resolutions. Managed the integration of No7 line lists into planograms. This included creating all fixtures and fittings on intactix, designing print layouts, obtaining all product images from suppliers and creating communications to stores. This enabled more effective merchandising information for stores and enabled more detailed analysis of stock levels. Show less Responsible for overseeing Premium Facial Skincare merchandising. Accountabilities include completing new line updates, strategic rebuilds and trials for the premium facial skincare planograms for 2,500 stores across the UK and Ireland. Other duties include managing the production process of all show material, delivering brand objectives, ensuring supply availability, producing merchandising briefs for category to complete and ensuring all merchandising principles have been achieved. Key Successes: 100% KPI’s during two new line updates and a trial during an intense short spell. Increased distribution of key lines such as ‘Nanoblur’ to an additional 550 stores after identifying the opportunity and gaining sign off from the buying and supply teams. Show less

  • Assistant Merchandising Manager

    Mar 2012 - Jul 2013

  • Skincare Merchandising Assistant

    Sept 2011 - Mar 2012
• 

  Walgreens Boots Alliance, International Retail

  Jul 2013 - Mar 2018

  Duties currently include: Defining, developing and delivering the environment strategy and implement the critical path in conjunction with other business functions and individual markets.Managing central merchandising requirements including the development and maintenance of space planning for International (Spaceman). Liaise with both the UK and country teams to create best practice guidelines and provide planogram support for key projectsCollaboratively work with the marketing team to support the development and delivery of brand environment collateral and merchandising toolkits for key Boots brands.Assist on environment solutions for key projects across both central and country teams. Update Global Brand Environment Manager on progress and implement where required.Develop effective working relationships with central and international teams and externally with agencies to ensure optimisation of the brand environment. In particular highlight potential for shared materials with Boots UK to drive brand consistency.Manage the ongoing ordering process for display equipment and fittings between the country teams and manufacturers. Ensure accurate orders are placed and delivered on time and within budget. Show less

  • Assistant Global Brand Environment Manager - Space, Layout & Merchandising

    Nov 2015 - Mar 2018

  • Assistant Global Brand Environment Manager

    Jul 2013 - Mar 2018
• 

  Boots Retail (Thailand) Limited

  Mar 2018 - Dec 2019

  Merchandising Manager

  Managing a merchandising team to deliver efficient planners and store layouts. Reviewing distribution of all categories to ensure an effective mix of products are in each store. Collaborating with local suppliers to launch new fixtures and initiatives in store.Responsibilities also included managing all aspects including fixture design and development of Boots brands to ensure they are presented consistent, aligned with the brand guidelines but taking in to account local requirements.

• 

  Pharmacity

  Feb 2020 - now

  Merchandising Manager delivering new stores opening project

  • Senior Merchandising Manager

    Jun 2021 - now

  • Merchandise Manager

    Feb 2020 - Jun 2021