Amy Hiett, MBA

Experience

• 

  Integrated Printing Solutions

  Apr 2010 - Oct 2011

  Systems-Network Admin

  • Server, network, and help desk administration and maintenance. • Played a significant role in achieving security compliance with PCI, VISA, MC, and AMEX

• 

  Venoco

  Nov 2011 - Jan 2013

  System Support Technician

  • Identify, evaluate, and solve end-user workstation problems and support and train end-users in software applications. Provide system administration help and support. • Prepared cost analyses for various mobile device options, which resulted in immediate capability improvement and long-term cost savings.

• 

  Triangle Petroleum Corporation

  Apr 2013 - Jul 2013

  System Administrator

  • Crucial proponent of a two-person team setting up a production environment consisting of core infrastructure and security applications.• Implemented a ticketing system to improve the department's efficiency.

• 

  Marathon Petroleum Corporation

  Aug 2013 - now

  • Developed, implemented, and trained on portfolio processes and converted the infrastructure department from traditional waterfall methodology to full-scale agile.• Mentored and coached Release Train Engineers and Scrum Masters on agile best practices, including maturity, metrics, and Azure DevOps• Increased agile maturity across all teams by 20 points by focusing on best practices.• Coached teams not to over-commit during planning, thus increasing team deliverability and predictability by 80% or more.• Regularly reported metrics and program progress to leadership and stakeholders, including issues and risk management• Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.• Evaluated employee performance and conveyed constructive feedback to improve skills.• Addressed budget, technical, and operational concerns by working with team members and directors.• Improved program efficiency by streamlining processes and implementing time-saving solutions.• Increased agile maturity across all teams by 20 points by focusing on best practices.• Coached teams not to over-commit during planning, thus increasing team deliverability and predictability by 80% or more.• Regularly reported metrics and program progress to leadership and stakeholders, including issues/risks.• Prepared, conducted, and led quarterly planning sessions. Show less • Delivered predictable and repeatable project results and facilitated execution of infrastructure and security projects by ensuring quality and completeness of work items, tracking, and reporting as work flowed between participants in critical business processes.• Provided support, coaching, praise, requirements gathering, software analysis, and other information technology skills required to support project members.• Developed and implemented strategic project plans to meet business objectives.• Coordinated with vendors to ensure seamless implementation of third-party software applications within existing infrastructure.• Managed cross-functional teams for successful implementation of large-scale technology upgrades• Wrote, updated, and maintained project documentation.• Budgeting and forecasting for projects and programs totaling ~9M.• Demonstrated excellent communication, briefing, and documentation skills by facilitating and participating in management status meetings.• Met project deadlines without sacrificing build quality or workplace safety. Show less • Delivered predictable and repeatable project results and facilitated execution of infrastructure and security projects by ensuring quality and completeness of work items, tracking, and reporting as work flowed between participants in critical business processes.• Provided support, coaching, praise, requirements gathering, software analysis, and other information technology skills required to support project members.• Developed and implemented strategic project plans to meet business objectives.• Coordinated with vendors to ensure seamless implementation of third-party software applications within existing infrastructure.• Managed cross-functional teams for successful implementation of large-scale technology upgrades• Wrote, updated, and maintained project documentation.• Budgeting and forecasting for projects and programs totaling ~9M.• Demonstrated excellent communication, briefing, and documentation skills by facilitating and participating in management status meetings.• Met project deadlines without sacrificing build quality or workplace safety. Show less

  • Sr. Information Technology Program Manager

    Jan 2021 - now

  • Information Technology Project Manager

    Jan 2017 - Jan 2021

  • Systems Administrator

    Aug 2013 - Jan 2017