Sunanda Pal

Experience

• 

  Amazon

  Oct 2016 - Jun 2023

  Quality Experience in both Risk Management and Selling Partner Support:- Investigate the risk involved with Customer order transactions to dentify opportunities and risks, dives deep, and work with internal and external teams to implement solutions.- Accurately execute auditing tasks in a timely manner to meet programmatic and operational needs.- Calibrate auditing processes between partner and internal teams.- Develop creative methods and processes for improving core performance based on audit findings. Show less - Involved in training and mentoring team members and consistently monitoring performance to ensure high-quality Seller satisfaction.- Helping NHs go through Training and handle Selling Partner contacts in professional and efficient way.- Maintain acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.- Deliver Instructor training, observation and coaching to Amazon standards.- Use and analyze data on a daily basis to improve new hire learning experience and improve process. Show less

  • Manager

    Jan 2021 - Jun 2023

  • Manager-Selling Partner Support

    Jan 2021 - Jun 2023

  • Quality Auditor

    Aug 2018 - Jan 2021

  • Selling Partner Support Mentor and Trainer

    Oct 2016 - Aug 2018
• 

  Delhivery

  Jun 2023 - now

  • Supply Chain Management Professional with 8+ years of experience in logistics, operations, and process improvement.• Proven expertise in managing large teams and ensuring seamless daily operations.• Proficient in manpower planning, outbound optimization, fleet optimization, cost reduction, and automation to enhance operational efficiency.• Skilled in SLAs, TAT compliance, and improving customer satisfaction through continuous improvement initiatives.• Hands-on experience in facility transitions, DC expansions, and SOP development to streamline processes.• Data-driven decision-maker, adept at root cause analysis, performance metrics, and stakeholder collaboration.• Experienced in fostering employee engagement, conducting training programs, and driving recognition initiatives.• Recognized with awards for excellence in leadership and operational success in Amazon and Delhivery. Show less

  • Senior Manager-Mega Gateway Operations

    Aug 2023 - now

  • Senior Manager-Last Mile Operations

    Jun 2023 - now