Duncan Long

Experience

• 

  The University of British Columbia

  Jan 2006 - Jul 2006

  Research Assistant

  Designed and constructed a prototype Solar Canopy with the Structured Surface Physics Laboratory in BC, Canada. Took prototype and led experiments in Daejon, South Korea with the Korean Institute of Energy Research (KIER).

• 

  Pfizer Pharmaceuticals

  May 2007 - Jul 2007

  Assistant Inventor

  Collaboratively invented, tested, and optimized delivery system devices and manufacturing methods. In particular, developed a unique welding technique for aluminum on glass capillaries and designed an inhaler packaging device.

• 

  Clevest Solutions Inc

  Oct 2009 - Dec 2012

  Project managed nine projects of varying sizes, from $40k to over $1 million • Oversaw the largest AMI water deployment in North America (City of Toronto)• Developed trusted relationships with key customers, championing their cause internally• Innovated, aligned stakeholders, and delivered an internal operations reporting solution• Maintained live operating KPI's and delivered them to executive leaders and board

  • Implementation Specialist

    Sept 2010 - Dec 2012

  • Jr. Implementation Specialist

    Jan 2010 - Aug 2010

  • Professional Services Assistant

    Oct 2009 - Dec 2009
• 

  Long Project Consulting Ltd.

  Jan 2013 - May 2017

  Technical Project Manager

  Ran a consultancy spanning scientific research, medical software testing, and utility software solution architecture• Collaborated on research projects studying HIV treatments and programming of a neural network• Managed clinical trial studies for over a dozen concurrent projects for AllerganReturned to help implement Clevest software as both Project Manager and Solution Architect with a number of different clients – from initial requirements gathering to delivery.

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  IFS North America

  May 2017 - Jun 2021

  IFS acquired Clevest in 2020. Oversaw strategic direction, partner/sales engagement, roadmap creation, product elaboration, and agile (SCRUM) development process improvement• Received 5 promotions and two annual employee awards• Managed product roadmaps for our Smart Cities product line• Managed strategic partnerships including a notable collaboration with Esri which resulted in the Partner Award for Fostering Engagement in 2019.

  • Senior Product Manager

    Apr 2021 - Jun 2021

  • Product Line Manager - Smart Cities

    May 2017 - Apr 2021
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  Amazon

  Jun 2021 - Jan 2023

  Spearheaded dramatic bottom line improvements within the Vendor Flex network, a $200+ M business at Amazon.Led $20.6 M in incremental savings in 2022:• 10.8 M implementing Universal Trailer Pools and right-sizing trucks• $6.3 M from cap reduction with UPS (removing the UPS 2.8% allocation barrier)• $2.4 M from Minimum Volume Control (MVC) used to recover long distance shipments• $1.1 M from Multi-Destination Routes (MDR ) used to increase connectivity and speedSetup 2023 to generate $52.8 M in incremental savings from these same programs:• $20.5 M from long haul• $19.6 M from cap reduction with UPS• $3.8 M from MVC, and $8.9 M from MDRRevamped launch process:• Provided visibility, access, and process flow improvements• Enabled scale by multi-threading launch activities within the VFT teamML forecast improvements:• Created Frank, a ‘‘single query forecast Frankenstein’ which blends ML and OP forecasts • Improved forecast accuracy top line by 10% YoY• Improved PEAS week analysis by 5% WAPE at the site by site level Show less

  • Mgr, Supply Chain Innovation

    Nov 2022 - Jan 2023

  • Senior Program Manager - Supply Chain Innovation Strategy

    Jun 2021 - Oct 2022
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  Urbint

  Feb 2023 - Apr 2024

  Senior Director of Product Management

  Led product management for Urbint, an innovative enterprise SaaS utility software company integrating safety science with machine learning and advanced operational workflows. • Increased productivity by 4x within 3 quarters by overhauling the product development framework• Partnered with VP of Engineering to spearhead the integration of global development teams across India, Portugal, and the US• Ensured customer-centric product development by implementing systematic ideas review and customer interview feedback loops• Guided the creation and delivery of the two most significant customer products to date, taking both products from 0 to1 Show less

• 

  Utilize

  May 2024 - now

  Principal Consultant & CTO

  Delighted to be extending over a decade of experience in Mobile Workforce Management (MWM) software for utilities. My role involves spearheading our product strategy and development, architecting our customers’ solutions for maximum value, and growing and supporting one of the most experienced consultancies in the market.