Deep Enrich
Ramin Arablouei
Linux Technical Support Engineer
669 followers
Rockville, Maryland, United States
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About me
M.Eng. | PMP | CISM | CGEIT | AIOps | ITIL Master | SAFe SPC & Architect | DevOps Master | LSS Master Black Belt
Education
Strayer University
2000 - 2002Bachelor of Science - BS Network Engineering
The George Washington University - School of Engineering & Applied Science
2020 - 2022Master of Engineering (M.Eng.) Cybersecurity Policy & Compliance
Experience
Blackboard
Jan 2006 - Jan 2008Linux Technical Support Engineer
Booz Allen Hamilton
Jan 2009 - Jan 2011Extract Transform Load (ETL) Developer
CLOVIS
Jan 2009 - Jan 2009Software Deployment Engineer
Collabera
Jan 2012 - Jan 2014Enterprise Operations Support Engineer
Apex Systems
Jan 2015 - Jan 2016Business Intelligence (BI) Engineer
Freddie Mac
Jan 2016 - Jan 2017IT Problem Analyst
DIGITALiBiz, LLC
Jan 2017 - Jan 2018IT Problem Manager
Visa
Jan 2018 - Jan 2019Senior IT Problem Manager
Vintun, LLC
Jan 2019 - Jan 2022Senior ITSM Consultant
Capital One
Jan 2019 - Jan 2019IT Incident/Change/Problem Manager
Axle
Jan 2022 - nowInformation Technology Service Management (ITSM) Manager
Licenses & Certifications
ITIL Service Strategy
PeopleCertITIL Specialist: Acquiring and Managing Cloud Services
PeopleCertITIL Strategist: Direct, Plan and Improve
PeopleCert
Certified Process Design Engineer (CPDE)
ITSM AcademyITIL Managing Professional
PeopleCertITIL Expert Managing Across the Lifecycle (ITIL-MALC)
PeopleCertITIL Continual Service Improvement
PeopleCertITIL Digital Strategic Leader
PeopleCertITIL Service Operation
PeopleCertITIL Service Transition
PeopleCert
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