Jared Martz

Experience

• 

  Kmart

  Nov 2007 - Mar 2016

  Front End Supervisor

  • Responded to inbound questions and complaints to provide a high quality customer service experience• Developed relationships with front end cashiers through motivation to meet daily and monthly email enrollment goals• Refined online shopping order process to increase fulfillment rate and reduce errors during the fulfillment process.

• 

  Wyomissing Fitness & Training

  Mar 2016 - Feb 2020

  Exercise Physiologist

  •Provided high quality customer service resulting in continued client success resulting in a 90% retainment rate of clients• Revamped calendar tool to increase scheduling efficiency for my clients resulting in decreased appointment cancelations• Promoted health and well-being to surrounding community through public speaking engagements and community events

• 

  The Highlands At Wyomissing

  Sept 2016 - now

  • Implemented an in-house attendance collection system and marketing strategy increasing overall program attendance by 30% and individual participation by 8%.• Restructured programming schedule which increased program offerings by 10% while maintaining high levels of customer satisfaction and budget compliance.•Streamlined operations through the development of automated spreadsheets and efficient procedural workflows reducing the programming and other supporting department’s administrative workload.•Engaged residents to serve as Highlands’ programming liaisons and develop 10 recurring resident driven programs on a monthly basis.•Collaborated with team members to host a resident and greater community vaccine clinic resulting in the administration of 1500+ doses with extreme levels of appreciation and satisfaction from participants. Show less

  • Director of Community Life and Engagement

    Feb 2023 - now

  • Residential Living Programming Manager

    Sept 2019 - Feb 2023

  • Fitness Center Coordinator

    Sept 2016 - Aug 2019