Jagadishan Durairaj

Experience

• 

  Just Dial Limited

  Dec 2013 - Nov 2016

  Senior Executive

  * Handling team of 12 agents* SPOC for call quality and new bees training.* Handling online retailing queries* Coordinating with Seller delivering the products to consumers on same day.* Negotiating with Seller on behalf of consumers* Collecting catalog and updating the same in website.

• 

  Sulekha

  Nov 2016 - Sept 2017

  Senior Executive

  * Campaign management* Data and Leads analysis.* Email and chat support for Business owners* Allocating funds for Email, SEO and SEM.* Re-marketing for sites with less performance.

• 

  Justdial

  Sept 2017 - now

  * Handing Transaction worth of 2 Million INR per Day .* Taking care of Daily Operations* Handling KYC processing* Transaction monitoring, Risk and fruad management* Data Analysis and finding Root Cause Analysis(RCA)* Retaining unsatisfied vendor to stay in project* Training Agents on Daily Updates* Enhance product by implementing updates on the process* Raise #Jira and coordinate with product team* Follow up jira to get product go live on time. * Activation on Payment gateway for client’s business* Detailed validation on client profiled and KYC documents.* Email and chat support for Business owners* Data analysis on transactions if required.* Handling Chargeback cases on behalf of business.

  • Assistant Manager - CS Operations

    May 2023 - now

  • Team Leader

    Mar 2021 - May 2023

  • Senior Executive

    Sept 2017 - Mar 2021