Marisa Arthur Cert CII (MP)

Experience

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  The Original Factory Shop

  Oct 2010 - Sept 2012

  Senior Sales

  Management of a team of employees ● Cashing up and stock take duties ● Key holder with 24 hour access to store in case of emergency ● Authorize discounts, returns and exchanges ● Till work ● Customer service enquiries ● Merchandising and displays ● Complaint handling ● Solving issues with customers, suppliers and team members ● Dealing with shoplifters and liaising with public services

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  Costa Coffee

  Oct 2012 - Aug 2016

  Supervisor

  Employed in a number of locations throughout my progression, allowing me to work and bond with a variety of people, both customers and staff ● Managing a team of employees ● Fully trained as producing coffee and food to brand standard ● Managing stock take, orders, POS and business forecast ● Applying excellent customer service ● Working efficiently under pressure in an extremely fast paced and pressured environment ● Assist customers, take care of the interior environment and constantly ensure that everyone who walks through the door leaves with their experience having exceeded their expectations ● Key holder duties with 24 hour access to the store in case of emergency ● Cashing up and banking duties ● Holding meetings with my staff and having the opportunities to interview prospective candidates ● Social media marketing through Instagram, Facebook etc. Show less

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  Hyndburn Borough Council

  Jan 2014 - Jul 2014

  Legal Administrator

  Internal & External phone calls enquiries ● Emails enquiries ● Action outstanding arrears and paperwork for the Magistrates Courts ● General administration tasks, such as photocopying, creating files, copying plans and liaising with other departments and external parties ● Collecting evidence and chasing up outstanding debts ● Creating innovative new archiving systems, documents and spread sheets to store information ● Keep the office running smoothly so therefore the fee earners could concentrate solely on their priority jobs. Show less

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  Skipton Building Society

  Aug 2016 - now

  Advisor in Mortgage New Lending & Retention● Running enquiries on all new lending to Skipton - Purchases, Remortgages, Residential, Buy to Let, Right to Buy, New Build, First Time Buyers.● Checking policy and figures in order to validate and begin mortgage applications with Skipton.● Ensuring full data protection and compliance is outlined to all customers and followed throughout the application process.● Telephone based with inbound enquiries and outbound appointments.● Running affordability checks and Decision in Principles including credit searches.● Working alongside Skipton Mortgage Advisers to book appointments and ensure any leads or further enquiries are followed up. Show less Advisor in the broker support team at Skipton Building Society ● Assisting with case updates, administration tasks, application, valuation and legal queries ● Taking new business enquiries from brokers and financial advisors ● Inbound and outbound phone calls, sales and building relationships ● Excellent telephone etiquette ● Complaint Handling ● Problem Solving ● Training Staff and Listening in, providing coaching and feedback ● Extracurricular activities within the business in event and meeting planning ● Won quarterly award within the company for demonstrating outstanding ownership ● Forum Representative - listening and sharing views and feedback, offering improvements in the workplace ● Show less

  • Business Development Manager for Countrywide Estate Agents & EX TA SY LL & HR Postcodes

    Apr 2024 - now

  • Telephone Business Development Manager

    Apr 2023 - Apr 2024

  • Senior Mortgage Underwriter

    Jul 2021 - Apr 2023

  • Mortgage Underwriter

    Nov 2018 - Jul 2021

  • New Lending Advisor

    May 2017 - Jul 2021

  • Mortgage Underwriter

    Aug 2016 - Jul 2021

  • Broker Support Advisor

    Aug 2016 - May 2017