Toa Thao

Experience

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  RaceTrac Petroleum

  May 1998 - Aug 2002

  Technical Implementation Team Leader / Senior Helpdesk Operator

  • Coordinated on-going implementation projects.• Developed detailed work scopes and checklist for each project.• Supervised team of three field technicians.• Built, configured, and maintained computers and P.O.S. systems.• Purchased data systems, equipments, and peripherals for all department needs.• Research and test new hardware and software for store use.• Work with vendors for support and testing of new hardware/software.• Assisted Team Managers with all departmental functions.• Find solutions for computer problems that cannot be resolved by Helpdesk.• Backup data for store computers and POS systems.• Provided technical support for all aspects of store operations.• Trained Helpdesk Operators to be more proficient with computers and P.O.S. systems.• Travel to store locations for deployment of new software and hardware. Show less

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  Dekalb County Public Library

  Jul 1998 - Mar 1999

  Microsystems Analyst

  • Set up computers and install hardware/software.• Troubleshoot and repair hardware/software problems.• Installation and maintenance of networking components, routers, switches, hubs, cabling.• Research and test new software and hardware prior to deployment.• Communicate with vendors for support• Provide general Helpdesk support and train library staff in software usage.• Provide server administration as needed.• Backing up data for individual library locations.• Travel to all library locations as needed. Show less

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  Georgia Public Web, Inc.

  Aug 2002 - now

  Senior NOC Technician

  • Monitor network operations and perform diagnostic testing.• Open trouble tickets related to the network from customers and monitoring.• Isolate and repair customer and network problems.• Test circuits and equipments.• Work with vendors for hardware and software support.• Track chronic problems and resolve with the network engineers.• Prepare, schedule, and reload new software into network components.• Perform provisioning or following provisioning instructions provided by provisioning engineers.• Provide support for customers with internet and email problems.• Document new design and update existing network changes.• Collect and process system usage reports, audit trails, and network statistics.• Prepare monthly outage and outage met reports for management. Show less