Hendra Galung

Experience

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  Salaki & Salaki - Indonesian Tax Consultant

  Feb 2009 - Sept 2010

  IT - Helpdesk

  - Support user baik PC/ Notebook yang digunakan berjalan baik, permasalahan user seperti tidak bisa print, PC/notebook error, virus, data hilang, backup data, PC/NOtebook terasa lambat- Maintenance data di server. backup & restore- mempersiapkan laporan buanan dari kegiatan user

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  PT SMART Tbk

  Jan 2010 - Jan 2016

  IT Support Specialist

  - Support User, VIP User, VVIP User dari problem yang dihadapi, seperti PC/ notebook bermasalah, Email tidak sync, tidak bisa print, virus, Problem tingkat basic - midle dari program Microsoft Office (Word, Excel, Power Point, Outlook), backup & restore data, instalation, solving Operating system problem (Win xp, Win 7, Win 8, Win 10)- Sebagai Admin Lotus Notes. Lotus Notes adalah korespondensi yang digunakan di internal kantor. Tugas saya seperti create, delete, update, manage contact, database email Lotus notes.- Setting ruang meeting . memastikan peralatan yang akan dipergunakan bekerja dengan baik ( PC/ Notebook, Infocus, pointer) dan juga aplikasi yang digunakan untuk kepentingan meeting (Microsoft Office, aplikasi tambaha yang dibutuhkan user meeting)-Solving problem networking Basic - Middle error Lihat lebih sedikit

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  PT. Sinarmas Sentra Cipta

  Jan 2017 - Jan 2018

  Senior IT Support Engineer

   Managing and monitoring all installed systems and infrastructure Installing, configuring, testing and maintaining operating systems, application software and system management tools. Ensuring the highest levels of systems and infrastructure availability Duties: Preparing for meeting room, ensure PC, LCD & Infocus works well. Responsible for diagnosing & resolving hardware, software & end users problems. Acting as the first point of contact for all IT & technical queries. Developing the infrastructure and systems to meet the companies needs. Working within a basic TCP/IP network environment. Involved in the rollout of software updates and patches. Investigate specialist and complex IT support issues. Communicating with third party technical specialists. Configuring and managing backup & restore procedures. Maintaining a wide range of computer hardware and software programmes. Responsible for allocating work to junior staff and induction training for new staff. Deploying new hardware, evaluating new software & security risks. In-depth knowledge of Microsoft Windows client operating systems & Microsoft Office all version. Mail intranet IBM Lotus Notes 8.0, 9.0 Maintain & setting gadget android & Apple Team Project BPC (Budget Planning Consolidation) prepare master data. Team Project I2P (Invoice to Processing) Prepare scanner with OCR features and setting Enterprise Scanner for the software work well to server. Lihat lebih sedikit

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  PT Sinarmas Sentra Cipta

  Jan 2019 - Jan 2020

  Data Center Officer

  Job and responsibilitiesMaintaining asset using BMC Client Management (Project 2019) Create Relay List, group deviceDelete Relay, group deviceInstalation Agent Relay and clientCreate ReportMaintain Patching Windows, Aplicattion Manage Team (4 people) to prepare exchange HDD to SSD in the unit and HO, Project 2020. Using: Additional applications (Acronis Image).The default Windows application - SysPrep (System Preparation Tool).Deploy ssd changes according to the schedule created.Managing and monitoring all installed systems and infrastructure.Ensuring the highest levels of systems and infrastructure availabilityDuties:Preparing for meeting room, ensure PC, LCD & Infocus works well.Responsible for diagnosing & resolving hardware, software & end users problems.Acting as the first point of contact for all IT & technical queries.Developing the infrastructure and systems to meet the companies needs.Working within a basic TCP/IP network environment. Involved in the rollout of software updates and patches.Investigate specialist and complex IT support issues.Communicating with third party technical specialists.Configuring and managing backup & restore procedures.Maintaining a wide range of computer hardware and software programmes.Responsible for allocating work to junior staff and induction training for new staff.Deploying new hardware, evaluating new software & security risks. In-depth knowledge of Microsoft Windows client operating systems & Microsoft Office all version.Admin Mail intranet IBM Lotus Notes 8.0, 9.0Maintain & setting gadget android & AppleTeam Project BPC (Budget Planning Consolidation) prepare master data.Team Project I2P (Invoice to Processing) Prepare scanner with OCR features and setting Enterprise Scanner for the software work well to server.Stock Opname PC, Printer, Scanner.Maintaining image with Acronis true imageMaintaining update patch windows with system preparation tools. Lihat lebih sedikit

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  Mitra Jaya Group

  Apr 2022 - Jan 2023

  Senior Supervisor

  - Handle Repair and maintenance schedule for IT Devices- Handling user problem all site (Jakarta, Berau - Kaltim, Pekalongan, Medan) Via on site or remote- Monitoring and control internet usage using mikrotik and ubiquiti control- Standardize the forms used in the company- Creating a user domain in the active directory and sharing the server folder- Provide daily, weekly and monthly report directly to IT Manager. Project:- Manage Asset management all site (Jakarta, Berau - Kaltim, Pekalongan, Medan) - Mei 2022: Build a wifi and internet network using unify radio wireless Point to Multi Point Topology and manage by unify controller at the Kalimantan office site Berau- Agustus: Maintenancce, Repair, Manage and monitoring CCTV an Radio wireless at Site Pekalongan- September : Maintenancce, Repair, monitoring CCTV Analog and IPCam manage on DVR and NVR at Site Berau - Kaltim- November - Desember 2022: Pulse to Talk Apllication on android and Apple at site Berau - Kalimantan Lihat lebih sedikit