Jennifer Johnson

Experience

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  Law Office of O'Connor Berman Dotts & Banes

  Aug 2003 - Aug 2007

  Legal Secretary

  Provide administrative support to 6 lawyers. Produce and file various legal documents such as appeals, motions or petitions.Facilitate the meeting of deadlines by keeping multiple agendas and provide timely reminders

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  The Law Office of Cynthia T Griffin, PLLC

  Oct 2008 - Nov 2009

  Legal Secretary

  Developed and maintained filing and retrieval systems.Filed documents with courts on behalf of attorney.Screened telephone calls and forwarded to appropriate departments.Received and placed telephone calls to clients and prospective clients.

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  MDV Nash fnch

  Oct 2010 - Aug 2013

  Accounts Receivable Clerk

  Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.Responded to inbound inquiries regarding accounts and payments.Submitted cash and check deposits and generated cash receipts to record money received.Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.

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  JENCARE NEIBORHOOD MEDICAL CENTER

  Jul 2014 - Apr 2022

  Lead Pharmacy Technician

  Performs duties assigned by the Pharmacist such as utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting, pouring pharmaceutical drugs, verifying medicine is correct and checking for possible interactions.

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  KSARIA SERVICE CORPORATION

  Apr 2022 - Jun 2023

  Logistics Specialist

  Ensure all materials are accurately accounted for and put into inventory and when deployed to the field. Collaborates and communicates with technicians, management, service providers, and others involved in the shipment and receipt of products.

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  SAIC

  Jun 2023 - Feb 2024

  Information Technology Service desk Analyst

  • Operates as the initial point of contact for customers via telephone, email or live chat to provide technical support of hardware, systems, sub-systems and/or applications• Assists end-users/customers in resolving their IT issues accurately and promptly• Takes detailed notes of the problem the user is experiencing, determines steps they can take to resolve the issue, and manages the flow of incoming support requests• Interacts with the end-user to resolve the user's technical issues• Remotely accessing the user's computer and making changes to their system and settings by navigating around application menus, or may be required to remote into customer's computer to fix an issue. In other cases, walks the user through steps they can take to resolve the issue on their own• Troubleshoot network connectivity issues, working with remote employees on a corporate network• Provide supervisors or specialists with notes regarding the problem, steps they have already taken to resolve the issue, and their diagnosis of the user's problem• Support users by performing system tests and updates after they complete their troubleshooting and necessary repairs• Support department-wide operations by supporting the creation, editing, and maintenance of IT documents Show less

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  83rd NOS IAFNOS-2

  Feb 2024 - now

  Network Infrastructure Engineer

  DOD contractor supporting 83rd Network Operations Squadron for the Airforce. • Operate and maintain Airforce bases infrastructure equipment, including routers and switches from Cisco, HP, and Dell.• Configures VLANs, switch virtual interfaces (SVIs), Layer 2 and Layer 3 interfaces, as well as routing protocols including OSPF, EIGRP, and BGP, along with SNMPv3 for communication between routers and switches and SolarWinds.• Develop and modify network topologies utilizing Microsoft Visio.• Resolve incidents and outages utilizing the EITSM Remedy Ticketing System and Service Now, as well as, using network monitoring tools such as SolarWinds to monitor the network and troubleshoot issues as they arise. Show less