Robert Robbins

Experience

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  SMITH PERSONNEL SOLUTIONS

  Oct 1994 - Mar 1995

  General Laborer / Forklift Operator

  Warehouse worker, fork-lift operator, load and unload trucks, assemble boxes, use industrial compactor to prepare certain types of waste material for recycling

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  LINK STAFFING SERVICES

  Nov 1995 - Dec 1996

  General Laborer

  Fork-lift driver, warehouse worker, sheet metal worker, maintenance assistant, lumber mill worker. I supervised up to 6 other workers while working in a warehouse. Worked wherever I was sent, doing a variety of jobs until I contracted pneumonia. Spent 5 months in hospital and several months in recovery and then retrained as a Secretary.

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  STAFF FORCE PERSONNEL SERVICES

  Feb 1998 - May 2000

  Data Entry Clerk / General Labor

  Enter data into the computer from forms and verify entered correctly. Any other light labor jobs they had for me.

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  CFM INVESTMENTS INC / CENTURY 21 REAL ESTATE

  Jun 1998 - Mar 2004

  Administrative Assistant

  Maintained all home and office equipment including software/hardware installs, upgrades and overall maintenance of PC desktop systems and peripherals. Answered phones, wrote letters, made travel arrangements and ran errands. Created documents that are still in use today, I still maintain these documents for them. Established and carried out the mailing program designed to increase business. Interacted with customers over the phone or in person to assess their needs. Maintained customer files. Establish, maintain, and revise files of buyer correspondence, reports, vendors, invoices, etc. Still work on their office and home computers when they need me. Show less

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  GENERAL MOTORS CORP. / Arlington Truck Assembly

  May 1999 - Sept 1999

  Temporary Assembly Line worker

  Help assemble Chevrolet, GMC & Cadillac SUV’s on the assembly line at the Arlington Truck plant.

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  VOLT SERVICES GROUP / MICROSOFT Contract

  Aug 2000 - Aug 2001

  Customer Service Representative

  Assist customers in obtaining technical support and selling product support using the appropriate Microsoft Technical Support customer database and transferring customer incident to appropriate product queues. Utilize call-tracking system to document issue. Register customers on product for that associated support offerings, qualify customer for support and transfer case to appropriate queue.

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  SWIFT TRANSPORTATION

  May 2004 - Nov 2004

  Truck Driver

  Pick up various loads of freight and deliver to customer safely and on time.

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  WASHINGTON INVENTORY SERVICES

  Jan 2005 - Feb 2005

  Inventory Specialist (Part-time)

  Inventory all the store merchandise at various store locations.

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  VOLT SERVICES GROUP / AUTO ZONE Contract

  Feb 2005 - Mar 2005

  Order Puller

  Pull items off the rack according to the order from the store I’m preparing a load for. Lost position due to off work injury of my wrist that prevented me from doing the work.

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  GENERATION RESPONSE

  Apr 2005 - May 2005

  Telemarketer

  Take incoming calls of people looking for work and encouraging them to buy Mystery Shopping training program. Also up-selling other products and services that were offered. Worked for them until my pay was cut from $8.50 hr to $5.50 hr, but all my duties and responsibilities remained the same.

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  SYRON CORPORATION / DDI IMAGING

  Aug 2005 - Dec 2007

  Document Imaging Analyst

  Prepare documents for scanning or filming processes. Scan documents into computer, perform post processing on Data Groups, performing quality check on the documents before making a CD make labels and CD’s of Data Groups for the client. Filing boxes in warehouse for storage or destruction. Organizing and maintaining warehouse order.

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  TELVISTA / VERIZON Contract

  Jan 2007 - Dec 2008

  Technical Support Agent

  Support Verizon DSL/FIOS customers via phone. Provide assistance with the use of hardware and software, including connectivity with router, e-mail, calling features like voice mail, call forwarding, DVR/STB functions like menu, setting recordings, parental controls. Utilize call-tracking system to document issue. Also set up dispatches for field tech to fix issue when needed or escalated issue to network teams to correct issues.

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  PINNACLE TECHNICAL RESOURCES AT&T Contract

  Dec 2008 - Apr 2009

  IT Services Technical Support Agent

  Provide technical assistance to customers having issues with their services. Answer questions or resolve problems for clients in via telephone. Provide assistance with the use of hardware and software, including connectivity with router, e-mail, calling features like voice mail, call forwarding, DVR/STB functions like menu, setting recordings, parental controls. Utilize call-tracking system to document issue. Also set up dispatches for field tech to fix issue when needed or escalated issue to network teams to correct issues. Show less

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  LIGHTHELPERS

  Jun 2009 - Aug 2009

  Volunteer Server

  Volunteer Server at Pizza Hut Park in Frisco, TX. Serving beer, wine, hotdogs, nachos, popcorn and other snacks and drinks.

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  TEXAS FINEST CONCESSIONS

  Jul 2009 - Oct 2010

  Beer Hawker
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  TELVISTA / VERIZON Contract

  Feb 2010 - Aug 2010

  FIOS Technical Support Advisor

  Support Verizon FIOS customers via phone. Assisted people correct issues with their Phone, Cable and Internet services. Resolve and close tickets/work orders supporting end-user desktops and peripherals, remotely diagnose and resolve requests utilizing remote tools, maintained records of steps taken to correct issue. Provide customer service and do my best to make the customer happy with Verizon products and services.

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  COUNTY FAIR VENDING

  Oct 2010 - Feb 2011

  Beer/Snack Hawker
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  JACKSON HEWITT TAX SERVICE

  Jan 2011 - Apr 2011

  Office Manager / Tax Preparer
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  STAFFMARK

  Jan 2011 - Feb 2011

  Warehouse / General Labor
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  COWBOY CAB CO.

  Jun 2011 - Sept 2011

  Taxi Driver
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  WESTERN EXPRESS INC

  Oct 2011 - Oct 2012

  Truck Driver - Fladbed Division
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  ANDERSON TRUCKING SERVICE INC

  Nov 2012 - Aug 2013

  Truck Driver - Flatbed
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  FOUNDATION COMMUNITIES INC

  Dec 2013 - Jan 2014

  VITA/TCE Site Coordinator / Tax Center Manager
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  TELETECH

  Jan 2014 - Apr 2014

  Turbo Tax Software Support

  Take inbound calls of people having difficulties with the software or general questions about where in the software they need to put something. Walking customers through the program to where they need to be. Researching and answering questions. Transferring customer to correct Dept if not me. Temporary contract thru Tax season at the end of April.

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  GAYLORD TEXAN

  Nov 2014 - Jan 2015

  Seasonal Attendant Special Events - ICE
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  ABBA STAFFING & CONSULTING

  Feb 2015 - Feb 2015

  Pledge Agent/ Prayer Partner for “Heart For The World” on Daystar

  One week job during the Heart For The World broadcast on Daystar Television Network.

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  TARGET

  Mar 2015 - May 2015

  Cashier
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  INMAN’S AUTO RESCUE

  Jun 2015 - Oct 2015

  Dispatcher
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  American Airlines

  Oct 2015 - now

  Reservations Representative

  Reservations DOM/INT/SLSTake incoming calls helping people book or change flight reservations, Problem resolution, Queues, Off service operations, Process charges, Coordinate with other departments when needed.