Ian Carter

Experience

• 

  Odeon Cinemas

  Aug 2002 - Aug 2004

  Customer service manager
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  Wagamama

  May 2007 - Oct 2009

  Team leader
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  Park Inn by Radisson

  Feb 2010 - May 2012

  After my F&B manager left the company, I took on her role as well as my own on a temporary basis whilst they looked for a replacement. This involved all decision making in regards to the front of house sections of the F&B department, including recruitment, menus, staffing and rotas, ordering stock for the day to day running and for special events organised by our Meeting & Events department.The guidance I received before my boss left meant that I was well prepared to do the job, and had every confidence in myself to do so. I successfully ran multiple large dinner events and weddings up to 300pax, including a sit down dinner for almost 250 people in a ballroom designed to fit 200, We regularly held the Southend Film Festival, in which multiple high profile customers would attend, and would require multiple events and screenings throughout the day, and a large catering event in the evening. Show less My time at the Park Inn taught me a lot, I learnt all about stock and ordering using their own company system RezPin, staffing levels and costs, and how to create an effective rota.Running a small team to cover a lot of areas and still keep high standards was challenging, but pushed the whole team to their best. Communication between departments was a constant, which opened my eyes to how other teams, such as finance and sales, viewed the food & beverage department and what they were looking to get from them. I built a very good relationship with our meetings & events team, as they were the ones who I would be in daily discussions with as they supplied us with the majority of our business, and wanting return business from their clients we strove to meet their needs. Show less

  • Acting Food & Beverage Manager

    Feb 2012 - May 2012

  • Food & Beverage Supervisor

    Feb 2010 - Feb 2012
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  Soho House Group

  May 2012 - Nov 2015

  Ensuring coffee quality is kept to a high standard throughout the house. Cleaning and maintaining all coffee equipment, training new and current staff. Updating menus when our seasonal blends change and making sure all staff are trained in the new recipes.I am in constant contact with our HoDs on what is changing, keeping up to date on our new sites and what is happening in the industry itself. Whether its competitions, tastings or new equipment.

  • Head Barista

    Nov 2014 - Nov 2015

  • Senior Bartender & Barista

    May 2012 - Nov 2014
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  Department Of Coffee and Social Affairs

  Dec 2015 - Aug 2016

  Senior Barista & West End Stock Manager

  I worked at the Carnaby branch of DoCaSA, keeping my skills as a barista in check. Dealing with a combination of regulars and tourists, the shop is constantly busy with a great atmosphere. Offering two single origin espressos and two single origin filters at all times, there is something for everyone and plenty to keep us busy. Using a La Marzocco FB80, and two Mazzer Roburs, a Mazzer Super Jolly, and a Mahlkoenig Tanzania for filter we provide a fantastic quality of coffee and customer experience.In cooperation with the Head Barista and Store Manager, as a senior Barista I would train new staff, work with trials and help out on the shop floor when needed also. I was also one of the few baristas trusted to serve V60 pour-overs at the table for guests. I also looked after all dry stock for the three sites in the West End of London, from cups and soft beverages, to granola and jams. Ensuring we had enough par stock for the week, and creating purchase orders for our COO. For this we used Revel, a combined till POS and stock controlling system. Show less

• 

  Mettricks Ltd

  Dec 2016 - Oct 2017

  Supervisor
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  Magna Carter

  Jan 2018 - now

  Freelance Animator & Illustrator

  Freelance illustrator and animator, based in London. Open for commissions and various projects. I have an adaptable style, efficient workflow and can meet a variety of needs.Previous clients include Carnival UK, NHS Solent, smaller corporate companies, and individuals.

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  Jazzmad

  Feb 2019 - Nov 2019

  Virtual Assistant

  Assisting with social media, event booking, flights and accommodation, general inquiries and anything else needed of me.

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  Crispin Restaurant

  Jun 2019 - Aug 2019

  Barista
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  Change Please

  Jul 2019 - May 2020

  Leading a growing team of Mentor Baristas (currently at 15) specifically within the WeWork partnership throughout London and Cambridge, I am also the main point of contact between the WeWork sites and Change Please dealing with any and all coffee related issues/points of interest.My main focus is on operations and quality control, commissioning new sites, and daily back of house duties, with occasional masterclasses for members thrown in for good measure.

  • Team Leader - London & Cambridge WeWork Partnership

    Nov 2019 - May 2020

  • Barista

    Jul 2019 - Nov 2019
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  Freelance

  Apr 2021 - Jul 2021

  Freelance Barista
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  Mondrian Shoreditch Hotel & The Curtain Members'​ Club

  Jul 2021 - Dec 2022

  Food And Beverage Supervisor

  Joining the Mondrian opening team, I worked tirelessly to ensure the staff, hotel and members club all functioned to the standards we aspired for. Initially hired as part of the management team for the Curtain Club, I was requested to initiate the training and development for the Christinas team due to COVID. I took on the role, training the team for the Christina’s launch. I then moved to training the club team ready for the hotel opening in August. We then spent one month recruiting and training for the Curtain Club launch. During my time I created training programmes, participated in recruitment, lead procurement of all operating supplies, managed stock control, and created SOPs for the day-to-day running of the multi-outlet club/hotel, and oversaw multiple members events each week, from networking events to live music, creative workshops to large holiday parties. On a daily basis I ran a 90 cover restaurant, two bars, and a co-working space, whilst supporting other F&B outlets in the building. To do this, I became proficient in all the required software, becoming the go to person for troubleshooting and training. I regularly met with suppliers to find new and interesting products to offer guests, and how we could support each other through promotions and sponsorship.As a leader, I focused on my team, empowering them to make decisions with confidence. Patience, understanding and mutual respect led to building a rapport with every one on my team; I made sure to get the best out of each individual by knowing how they learnt and their motivations. I excel at problem solving and leadership, finding the balance between logical, creative, and moral solutions. Communication is constant, as various departments work hand in hand , and with a building that spans 9 floors it is vital to do so clearly and concisely. Our clientele was hugely varied, so being able to work with and empathise with those from all walks of life was paramount. Show less

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  Origin Coffee

  May 2023 - now

  Senior Barista

  Working with Origin whilst I look for the right next step for myself. Slinging excellent coffees whilst imparting advice and experience to those coming into the industry.