Chiamaka  Sandra Muonagolu,  CPM

Chiamaka Sandra Muonagolu, CPM

Customer Success Officer

Followers of Chiamaka  Sandra Muonagolu,  CPM602 followers
location of Chiamaka  Sandra Muonagolu,  CPMLagos State, Nigeria

Connect with Chiamaka Sandra Muonagolu, CPM to Send Message

Connect

Connect with Chiamaka Sandra Muonagolu, CPM to Send Message

Connect
  • Timeline

  • About me

    Certified Product Manager | Project and Product Management Consultant | SaaS

  • Education

    • University of Lagos

      -
      Bachelor of Arts (B.A.) Theatre Arts
    • University of Lagos

      2008 - 2012
      Bachelor of Arts (B.A.) Theatre Arts

      • Acted in Various Stage plays in School• Stage managed two school plays for our class project• Directed and edited a short film for a school project

  • Experience

    • Venture Garden Group

      Feb 2016 - May 2017
      Customer Success Officer

      - Supported customers to transition from potential clients to paying customers - Attended to customer's issues and gave technical support- Looked for and managed potential clients- Went on sight to offer customer support in registering and understanding the platform- Contributed to sales drive to acquire more customers

    • Hyparxis Integrated Solutions Limited

      Jun 2017 - Dec 2017
      Customer Service Support Manager
    • Freelance Film Production

      Feb 2018 - Jan 2019
      Production Manager

      - Set shoot schedules for each production- Sent schedules to casts and crew and ensured availability- Managed the set and ensured that all activities are carried out at the right time and that the well-being of everyone on set is of top priority- Ensured that the next set is ready and that anyone involved is prepped and ready to go- Acted as a middleman between the Producer/Directors and the Actors/Crews

    • Riby HQ

      Jan 2019 - Jul 2021

      1. Coordinated innovative approaches to achieve marketing goals and enhance long-term profitability.2. Defined and analyzed metrics to assess project performance.3. Managed performance evaluation benchmarks, product demonstrations, and testimonials.4. Collaborated with cross-functional teams to expedite product development and meet aggressive timelines.5. Organized training sessions for agents on using and managing the enumeration mobile platform.6. Utilized Microsoft Excel to create inventory tracking spreadsheets.7. Led the staff cooperative with a significantly increased adoption rate within the organization.8. Achieved significant milestones, including the successful management of enumeration processes in Ekiti, Ogun, and Enugu states during the Covid-19 lockdown. Show less 1. Coordinated and organized conferences and monthly meetings.2. Managed executive team and senior management group travel expenses and reimbursements.3. Created accurate office files, updated spreadsheets, and prepared presentations to enhance efficiency.4. Consolidated user stories, specifications, and product features into detailed task orders for improved cross-team communication.5. Evaluated promotional strategies and competitor performance to optimize sales.Contributed to cost reduction in travel and guest entertainment. Show less

      • Associate Product/Project Manager

        Jan 2020 - Jul 2021
      • Executive Assistant

        Jan 2019 - Jan 2020
    • RadeusBusiness.com

      Jan 2021 - Jan 2024
      Product Manager

      I manage a team of dedicated Product and Cross-Functional teams through the whole product development life cycle, from ideation to launch and maintenance, ensuring that we are current with market trends and that all issues are resolved as soon as possible. I strive to provide the finest service to clients while also ensuring that the organization's and product's objectives are prioritized.1. Spearheading cross-functional collaboration to ensure on-time and on-budget product launches.2. Coordinating project planning and execution with team members and leads to define requirements and achieve milestones.3. Providing high-level project reports to stakeholders, facilitating informed decision-making.4. Creating comprehensive project and product documentation to facilitate internal team alignment.5. Prioritizing the product roadmap to efficiently meet project goals.6. Collaborating with clients to gain in-depth insight into their company requirements and market dynamics.7. Enhancing the development process through the use of Jira and Confluence.8. Contributing to the hiring process to build a high-performing team.9. Achieved significant milestones, including the delivery of LinX, a robust business operating platform, and the management of an enterprise platform worth over 1 billion Naira for Kaduna State government and World Bank Projects. Show less

    • Check DC

      Jan 2024 - now
      Product Manager
  • Licenses & Certifications

    • ITPAN

    • Product Strategy Micro-Certification (PSC)™️

      Product School
      Feb 2024
      View certificate certificate
    • AIPMM Ambassador

      AIPMM The Association of International Product Marketing and Management
      Aug 2022
      View certificate certificate
    • Certified Product Manager (CPM)

      AIPMM The Association of International Product Marketing and Management
      Jan 2023
      View certificate certificate
    • Product Roadmapping Micro-Certification (PRC)™️

      Product School
      Jan 2024
      View certificate certificate
    • Scrum Foundation Professional Certificate

      CertiProf
      Oct 2022
      View certificate certificate
    • The National Business Development Service Providers (BDSPs) Certification and Accreditation Program

      Kaduna Business School
      Aug 2022
    • Business Strategy

      Udemy
      Feb 2021
      View certificate certificate
    • Comprehensive Product management for Product managers

      Udemy
      May 2022
      View certificate certificate
    • Project Management Training PDU Earned 35

      Piston & Fusion | Business Academy
      Aug 2021
    • The Project Management Course: Beginner to PROject Manager

      Udemy
      Jul 2021
      View certificate certificate