Riva Melvionita

Experience

• 

  Universitas Padjadjaran

  Jan 2014 - Jan 2015

  Teamed with 3 other to planned the events, collaborated with training facilitators to assigned training for 16 BPM members Collected aspirations from 20 constituents, advocated it to the dean, publicized the results to all students

  • Project Lead Training

    Jan 2015 - Jan 2015

  • Leader of aspiration and advocacy commission BPM Faculty of Psychology

    Jan 2014 - Jan 2015
• 

  PALAIBADA (Cultural Community)

  Jan 2015 - Jan 2016

  Secretary General

  Wrote and compiled reports, minutes of meetings, notes from meetings held by Palaibada community

• 

  KAPI (civil society organization)

  Jan 2018 - Jan 2018

  Research Interviewer

  Bulit rapport, conducted in-depth interview to 6 interviewees, documented the nonverbal cue and participants answer's, wrote the results report

• 

  Institut Teknologi Bandung

  Jan 2019 - Jan 2019

  Assessor

  - Administered psychologycal assesment test (intelligence test, graphic projective test, personality test) to 40 students in a room with 3 other assesor- Scored, crosschecked, and reported the assesment results to the head assesor

• 

  PT. Tunas Ridean Tbk . (Tunas Group)

  Jan 2019 - Jan 2020

  Customer Relation Coordinator

  - Managed customer and employees satisfaction on one of 157 branches in Tunas Toyota Group- Improved branch Net Promotore Score (NPS) by 19%, VOC Quantity by 28%, VOC Quality by 37% in first four months- Designed a monthly event for customer Tunas Toyota Batu Tulis- Led CSO team of 7 employees in managing sanitation and function of office facility- Reported weekly and monthly data reports to the head office, sent by deadline

• 

  Berbagi Cerita Indonesia

  Jan 2020 - Jan 2021

  Counsellor

  • Conducted telecounselling sessions as needed, based on specified schedule• Listened actively to client during session, build trust and safe space• Indentified barriers clients had and helped client develop plan to overcome barriers• Maintained professional relationship and appropriate interpersonal boundaries with client• Referred clients to the psychologist for issues that’s not within the scope of counsellor

• 

  Pusat Inovasi Psikologi Universitas Padjadjaran

  Jan 2021 - Jan 2022

  Proctor

  • Administered various psychological test to the testee• Explained guidelines and build good rapport before the test begin• Provided accountability, make sure testee do not manipulate test in any way• Observed testee, noted relevant behavior or behaviour that can affect test results

• 

  Prospero Management

  Jan 2022 - Jan 2023

  Consultancies Assistant

  • Addressed training or assessment request from client• Assesed training or assessment needs (technical and nontechnical) with colleague• Arranged training or assessment• Moderated seminar and webinar• Collected feedback questionnaire after training or assessment that had been done• Reported training or assessment resume• Other duties as assigned