
Madeleine Barry
Customer Service Assistant

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About me
Cabin Manager
Education

Glendale College of TAFE
1986 - 1986Secretarial Certificate PassIncorporating RSA typing Stages I & II approx 55 wpmOffice ProceduresBusiness AwarenessOffice Communications

Beacon Comprehensive School
1979 - 1984'O' Levels 7 passes including Maths English and FrenchActivities and Societies: Swimming
Experience

Abbey National Plc
Feb 1991 - Jun 1997Customer Service AssistantCustomer enquiries (face to face and telephone) promoting bank's products to customers. Handling cash/cheque deposits/withdrawals.Processing mortgage and policy applications, liaising with in-house Surveying, Legal and Mortgage teams.Encoding of day's cheques for dispatch to processing centre.

Priory Grange Heathfield
May 2000 - Mar 2007PA/Office Coordinator/HR AssistantPrivate long-term Hospital care of patients presenting dual mental and physical illnessesSupporting Hospital Director with diary and correspondence.Contacting Health Authorities regarding inpatients' fees and ongoing care plans.Running administration office including ordering stationery and consumables for Support Services departments and staff uniform.Liaising with Head Office Accounts and Human Resource Departments.Typing confidential letters, reports and care plans from written notes, verbal or taped dictation. Updating patient database.Creating prescription order process.Organising social events for patients - BBQ for family/friends and staff teambuilding events. Sending/receiving application forms. Requesting references. Creating/updating paper and electronic personnel files. Taking minutes for Management and disciplinary meetings Show less

Arts College Office, Heathfield Community College
Mar 2007 - Jul 2011Administration Assistant/Cover SupervisorKey liaison for parents, professionals and students. Researching and organising of educational day, residential and theatre trips. Organised and accompanied students on 4-day A Level Art & Photography trip to Paris.Handling and banking of cash/cheques from ticket, literature and refreshment sales.Promoting, attendance and backstage support of in-house concerts and productions.Compiling orders for productions; refreshments, costume hire collection and return.Inventory control of respective departments IT equipment, musical instruments, etc.Administration support to Heads of Arts Departments; typing reports and letters and updating student database. Ordering of stationery and office consumablesSupervising classes as required, delivering absent teacher's planned lesson. Collecting this and issuing home work. Action, as per school's behaviour policy, discipline; if necessary removal from class. Show less

Wealden Psychology Institute
Jul 2011 - Nov 2013Administration ManagerInstitute offering vocational training and therapy servicesFirst point of contact for staff, students, professionals and clients;Creating literature for, promoting and booking in-house workshops. Receiving, logging and banking of payments for courses/workshops. Liaising with Accountant regularly regarding College income/Students' fees.Diarising selection interviews for courses, typing offer letters/contracts. Accurate course logs kept, weekly recruitment statement generated to management team. General office administrative support for Tutors and Counsellors. Liaising with Expert Witness team to ensure office cover. Control and ordering of stationery and vending supplies. Organising of staff social events. Overseeing workload of Assistant.Attendance as required of Open Days, recruitment drives. Show less

Armida Limited
Jul 2014 - Dec 2015Receptionist/AdministratorProviding administrative support to Account Managers including setting up new clients on database, producing required engagement letters and subsequent invoices;Periodic mailmerges to new companies in area, soliciting for business and existing personal and business clients with in house tax, audit and accounts publication;Inventory and maintaining required levels of stationery and refreshments.First point of contact for callers and visitors to company.

EasyJet
-Cabin Crew
Capita
Nov 2013 - May 2014Deployment CoordinatorMay 2014 Software Testing, Data Management Service providers Responsibilities Overseeing sourcing, securing, occupation and closure of rental properties.Visiting properties to carry out interim inspections and resolution of some issues.First point of contact for employee tenants, Area Managers, Service Providers, Letting Agents for ongoing maintenance, issues and repairs of existing rental properties. Recruiting cleaners, registering with Utilities. Overseeing bill payments with Accounts.Conference calls confirming Offshore staff's arrival in UK and follow up detailed email.Self managed effectively; interacted remotely with Line Manager due to their location.Responsible for daily employee sickline; reporting to respective line manager/departmentUpdating starters' and leavers' database. Issuing relevant paperwork to employees.Booking travel for members of staff including Directors. Show less
Licenses & Certifications
- View certificate

Duolingo Spanish Fluency: Intermediate (Estimated)
DuolingoMay 2016 - View certificate

Duolingo Spanish Fluency: Intermediate (Estimated)
DuolingoApr 2016 - View certificate

Duolingo Spanish Fluency: Intermediate (Estimated)
DuolingoMay 2016
Languages
- enEnglish
- frFrench
- spSpanish - just learning
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