Charles Roberts Jr

Experience

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  Cyberwarehouse

  Jan 2000 - Jan 2001

  Computer Technician

  In this role, my responsibilities included both technical and retail duties. Mostly this involved repairing/upgrading/assembling PC's. I also assisted customers with sales of computer equipment, and technical recommendations based on needs.

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  Apex Systems

  Jan 2003 - Jan 2005

  Field Technician

  Provided onsite support to business and residential customers; mostly Dell Onsite Warranty replacements; some HP, some Printers, some software. Covered a territory of almost 9,000 square miles along with a handful of other technicians.

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  System One Holdings, LLC

  Jul 2005 - Mar 2013

  Computer Technician

  Client support contract supporting The Hershey Company, mostly 2nd tier desk-side support and remote support; both hardware and software. Utilized Remedy, SAP, SMS remote tools, DameWare Mini Remote, Dell Parts Direct. Supported Windows XP, MS Office, SAP, Networking, Printing, various in-house and custom applications. Fair amount of special project work, such as application and hardware deployments; with international travel involved. Some tier 1 phone support.

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  Lower Dauphin School District

  Mar 2013 - May 2020

  Network Technician

  Core Duties:Implement, manage, configure, and maintain all Network devices and Servers; including:- VMWare ESXi Hosts- VMWare vCenter Servers- Windows Server 2008, 2008R2, 2012R2- Active Directory- Group Policy - AGPM- Some SCCM- WSUS - On-site Exchange 2013- Powerschool- SIF- File Shares- Backup and Restores- Laserfiche server- SQL Server- KMS- CCure- Minecraft Server- Ubuntu Server- PDQ Deploy & Inventory- Print Server and Print Manager Plus- Spiceworks Server- XenApp servers- Veeam Backup and Replication- vRanger Backup- Google Apps for Education- Google GADS- Google GAPS- Office 365- Barracuda Spam Firewall- Barracuda Mail Archiver- Contentkeeper web filter- Cisco ASA- Brocade Layer 3 switches- Dlink Layer 3 switches- Legacy 3com Layer 3 switches- Shoretel Shoreware Director- Shoretel IP Phones- Shoretel IP Voice SwitchesAdditional duties:Provide tier 3 support to other district technicians.Evaluate and recommend IT products and solutions.Some network cabling and termination.Provide support to end users as needed. Work with vendors and outside support as needed. Provide support to students and parents as needed. Show less

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  Pennsylvania Legislative Data Processing Center

  May 2020 - now

  Distributed Systems Specialist

  The Pennsylvania Legislative Data Processing Center (LDPC) is responsible for providing technical solutions for the PA General Assembly and various other legislative entities. My role in this is supporting infrastructure used by our development team and the agencies, focusing on VMware vCenter on DellEMC VxRail, Microsoft Servers, and Azure cloud solutions. Specific technologies supported are:- VMware vCenter- VMware ESXi- VMware Cloud DRaaS- VMWare Cloud SDDC (on AWS)- Dell EMC VxRail- Windows server 2016- Active Directory- Azure and Microsoft 365 services (Azure Active Directory, AAD:DS, Application Proxy, Office 365, Teams, Onedrive, AIP, Cloud App Security, and other Global Admin duties)- Veeam, with Scale-Out Backup Repository (SOBR) On-Prem -> AWS S3 -> AWS Glacier Show less