Arlo Ruiz

Experience

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  Sun Microsystems

  Jun 2000 - Feb 2008

  UNIX generalist providing system support to Verizon, handling issues with h/w, OS software, s/w applications for 350-system datacenter; working with System Support Engineers & Strategic Partner Engineers.-Hired as a “Best of the Best” team to bring new talent on board to go on a faster track to senior positions.-Trained customer admin on system maintenance, upgrade procedures, and issue resolution related to installations and networks.-Perform installation of Enterprise Services supported products and patches.-Assist in conducting onsite technical account reviews, providing problem isolation & resolution; using system software and diagnostics and/or crash/dump analysis. Show less UNIX generalist providing system support for customers with h/w, OS software, s/w applications, & networking issues for client’s datacenters; working with System Support Engineers & Strategic Partner Engineers.-Work closely with customers on resolving problems, installations, and network issues; helping with problem isolation/resolution.-Assist with onsite technical account reviews, using system software and diagnostics and/or crash/dump analysis.-Perform installation of Enterprise Services supported products and patches. Show less

  • Onsite System Support Engineer

    Dec 2004 - Feb 2008

  • Support System Engineer

    Feb 2003 - Dec 2004

  • Support System Engineer

    Jun 2000 - Jan 2003
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  Hyundai AutoEver America

  Feb 2008 - Aug 2017

  Technical Lead of UNIX Infrastructure

  Unix Technical Lead for a team of 7 (AIX UNIX Admins, Solaris/Linux Admins, & Storage Administrators; guiding on providing system support to multiple affiliates, providing customer support on issues with hardware, OS software, software applications, & networking for 800+ systems datacenter, co-locations & multiple disaster recovery locations.-Supervised/trained a team of Unix Administrators on various projects, using skills in system administration, maintenance, & upgrade procedures; also taught troubleshooting of software/hardware to support users on day-to-day performance issues.-Projects included CRM, SAP, & Telematic systems and a Consolidation project; included creating LINUX VMWare Farm, Solaris Cloud infrastructure to reduce operational costs by 55%, provided 99.99% SLA and accomplished 200% growth YoY.-Project lead developing plans and scheduling for ongoing maintenance to include patching of systems.-Research to create standards for configuration/procurement of UNIX/Linux platforms (i.e., IBM, HP, Oracle, and Oracle Exadata).-Work with CBUs/vendors on architecting solutions, gathering multiple bids and presenting to management for decision-making.-Worked with manager on budgets and cost management with the Finance/Purchasing department, collaborating with executive management on providing stable/reliable solutions for projects (e.g., discussing new equipment purchases). Show less

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  Verizon

  Sept 2017 - now

  Senior DevOps Engineer

  Lead development of platform architectures, guiding 2 teams of DevOps Engineers/Infrastructure Engineers and MQ administrators (India) in systems design/administration to support network management; leveraging understanding of customers, business, & technical solutions for applications, technologies, & tools to build capabilities and ensure automation for CI/CD operations.-Manage/support One Message Platform & JMS messaging components for critical/business critical applications.-Day to day troubleshooting via 24x7 support/monitoring to prevent/handle issues related to applications/servers; ensuring high availability & reliability of applications across Multi Data Center Hybrid Architecture, using AWS Cloud.-Contribute to IT Infrastructure redesign, re-architecture, & migration of Store Credit applications for Point-of-Sales/POS systems to a more secure environment in 6 weeks, across 350 hosts; serving as a critical business service, accomplished zero downtime & no impact for credit channels (e.g., POS brings $40B revenue/year).-EPC Project launch is in progress currently, which involves automating all legacy applications into Jenkins Pipeline/Ansible; having SRE groups modernize, applications include: Oracle MQ, RabbitMQ, & WebLogic.-Collaborate with Verizon’s US & India Engineering teams to support mission critical applications; designing/planning business resiliency test cases to ensure system stability.-Manage customer sales channels for Verizon Wireless Point of Sale, such as Retail, Telesales, B2B, Care, & Indirect partners; delivering positive customer experiences.-Contribute to capacity planning & performance tuning to maintain a highly scalable, high volume, fault-tolerant, customer-facing pre-order portal, & platform for iPhone pre-order launch.-Leverage AWS CloudWatch tool to collect/track metrics and drive initiative, enabling automation and maintaining AWS cloud instance right sizing; ensuring cost reduction for AWS hosting and efficient use. Show less

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  Safran

  Feb 2023 - now

  Principal Site Reliability Engineer - Software Engineering