Heather Morain

Experience

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  Hancock Whitney

  Dec 2007 - Apr 2009

  Utility Teller promoted to Teller Supervisor

  Supervised branch tellers and supplied tellers with currency needed. Approved checks that are above the teller’s limits.Periodically audited and monitored teller’s drawers. Monitored unusual activity and/or large deposits made by customers Maintained Coin and Currency under the vector cash limit for the branch. Ordered currency the branch needs for the following week and shipped out any overflow of currency or mutilated money back to the Federal Reserve. Processed customer transactions such as deposits, cash checks, check orders, order and sell foreign currency, redeem and sell savings bonds; while using proper security to safeguard the Bank’s assets. Maintained customer service and actively cross sold bank products and services; therefore, growing and strengthening customer relations. Submitted loan applications. Show less

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  Ouachita Independent Bank

  Apr 2009 - Jan 2012

  • Created training presentations and administered new hire training classes for new employees and arrangedon-the-job training for new hires.• Conferred with management and conducted surveys to identify training needs based on projected productionprocesses, changes, and other factors.• Developed, organized and implemented training manuals, multimedia visual aids, and other educationalmaterials.• Conferred with Human Resources to develop and implement personnel policies and procedures.• Informed job applicants of details such as duties and responsibilities, benefits, schedules, and workingconditions.• Identified qualities where certain job applicants maybe better suited in a different department according to their qualifications and skill sets. Show less Opened CDs, IRAs, Checking, Savings and Business accounts for current and new customers.Maintained positive customer service and cross sell other bank products in the best interest of each customer. Conducted weekly meetings with all branch tellers, to focus on bank products, red flags, policies, procedures and other important bank information.Assisted the Branch manager in overall management of the branch. Assisted the Branch Manager in opening loans. Assisted as a back-up teller whenever needed. Show less

  • Bank Trainer

    Nov 2010 - Jan 2012

  • Teller Supervisor promoted to CSA

    Apr 2009 - Oct 2010
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  Pelican Real Estate & Development

  Jan 2014 - Jan 2016

  Licensed Realtor
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  Randy Wise Homes Inc

  Sept 2017 - Mar 2022

  Project Manager
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  Cambria

  Mar 2022 - Jun 2023

  Market Representative

  -Overall responsibility for developing, cultivating, and growing sales of Cambria in intensively competitive Florida market.- Design and executed highly effective and measurable strategies including using networks of residential and commercial architects, fabricators, installers, kitchen and bath dealers, interior designers, builders, remodelers, and relationships with key business influencers to drive revenue growth, build market presence, increase customer acquisition, and expand brand awareness.- Proactively maintain expertise in industry standards, financials, and regulatory codes, to anticipate changes and trends in the marketplace, while advising partners in mutually beneficial business dealings.- Consult with customers through phone, email, in-person meetings, and events. Travel to build and develop relationships with new and existing customers.- Develop comprehensive outreach and marketing plans to forge partnerships and grow business. Maintain a social media and online presence for promotion engagement, and visibility.- Develop product knowledge and sales skills by participating in ongoing product and skill training opportunities provided by Cambria and outside sources.- Maximize sales by ensuring market development through quarterly and annual territory sales plans to direct efforts and communicate new strategies to department leadership.- Collaborate with business partners to schedule sales calls. Present product knowledge materials to partners on product attributes and differentiators as well as brand quality and value. Provide consistent and timely follow up communication and action steps after every sales call.- Use Salesforce.com on a daily basis to organize leads, build out accounts, create campaigns, track opportunities and keep tasks throughout the entire sale cycle. Maintain & submit expense invoices for reimbursement on a timely basis through Concur. Update product libraries with new designs, marketing materials & contact information. Show less

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  South Alabama Brick Company

  Jul 2023 - now

  Commercial Sales