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Vivek Rawat

Vivek Rawat

Team Lead

Followers of Vivek Rawat182 followers
location of Vivek RawatDelhi, India

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  • Timeline

  • About me

    3+ years Team handling experience in Retail and Telecom. Overall 9 years of experience with International projects like Amazon, T-Mobile and Walmart.

  • Education

    • CloudyML

      2023 - 2023
      Certification in Data Analyst Data Analyst

    • IGNOU

      2010 - 2013
      MCA - Master of Computer Applications Computer Science

    • Indira Gandhi National Open University

      2016 - 2018
      Master of Computer Applications - MCA First

  • Experience

    • AI Investor

      Sept 2014 - Sept 2021
      Team Lead

    • IQor India

      Oct 2021 - now
      Team leader Operations

      Successfully managed a team of dedicated professionals, fostering a high-performance culture and motivating team members to achieve individual and team goals.Analyzed operational metrics and key performance indicators (KPIs) to identify process bottlenecks and inefficiencies, resulting in increase in overall team productivity within the first six months of tenure.Collaborated with cross-functional stakeholders to implement process improvements, resulting in reduced operational costs and enhanced customer satisfaction.Led training sessions for new hires, providing them with in-depth knowledge of the company's tools, processes, and best practices, ensuring seamless onboarding and reducing the ramp-up time. Show less

  • Licenses & Certifications