Thabang Maruping

Experience

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  Gauteng Tourism Authority

  Apr 2012 - Mar 2015

  System administrator and desktop Support Engineer

  My role at GTA was: Direct Desktop & Laptops support to all calls logged on the Helpdesk (Intranet) Provide hardware & software support for printers, pc’s and IP phones.  Run backup scheduled for daily, weekly, monthly and yearly. Boardroom maintenance(Projectors, Audio and video conferencing)  User account maintenance(create,unlock,assign privileges, disable)  Basic networking trouble shooting(Domain connectivity, Internet access, network cables)

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  South African Mint

  May 2015 - Jul 2016

  Intermediate desktop Support Engineer

  My job role at the Mint was: Direct Desktop & Laptops support to all calls logged on the Helpdesk (service now)  Provide hardware & software support for printers, pc’s and IP phones.  Boardroom maintenance(Projectors, Audio and video conferencing) Run backup scheduled for daily, weekly, monthly and yearly. User account maintenance(create,unlock,assign privileges, disable)  Basic networking trouble shooting(Domain connectivity, Internet access, network cables) Show less

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  HCL Technologies

  Sept 2017 - Sept 2018

  Desktop Support Engineer

  My roles at brightstar, Direct Desktop support to all calls logged on the Helpdesk (service now & Sysaid)  Provide hardware & software support for printers, pc’s and IP phones. Boardroom maintenance(Projectors, Audio and video conferencing User account maintenance(create,unlock,assign privileges, disable)  Basic networking trouble shooting(Domain connectivity, Internet access, network cables) Provide skype for business & WebEx Support Business tester after major projects Show less

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  Worley

  Oct 2019 - Jan 2022

  Global IT Service desk Analyst

  • Responsible for assuring users are provided efficient and timely first level support on a 7*24 basis• Answer calls from Cisco Contact Centre que.• Catch and dispatch tickets based on type• Ensure accurate documentation of problems in service-now work notes.• Perform activities, projects and tasks as requested by management.• Monitor problems management database and follows up with assigned personnel to ensure timely resolution of problems.• Contribute to central source of information• Provide problem resolution on calls where possible.• Invokes problem escalation procedures to coordinate recovery• Performs other duties and responsibilities as assigned by the RSD Manager Show less

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  ODEK TECHNOLOGIES

  Dec 2021 - Dec 2022

  Intermediate helpdesk engineer
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  Brilliware

  May 2023 - now

  System Administrator