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Ryan Rodrigues

Ryan Rodrigues

Deputy manager

Followers of Ryan Rodrigues2000 followers
location of Ryan RodriguesMumbai, Maharashtra, India

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  • Timeline

  • Skills

    Business analysis
    Business process
    Requirements analysis
    Team management
    Business strategy
    Vendor management
    Telecommunications
    Business intelligence
    Analytics
    Solution architecture
    Integration
    Software project management
    Crm
    Sql
    Databases
    Data warehousing
    Agile methodologies
    Start up organizations
    Life insurance
    Roi management
    Financial modeling
    Sdlc
    Requirements gathering
    User acceptance testing
    Oracle
    Analysis

  • About me

    12+ years experience in Banking, IT, Insurance and Telecom with a blend of technical and management roles covering project and program management, data analytics, digital business processes and telecom network analysis in India and across the globe

  • Education

    • St. Xavier's College

      1998 - 2000
      Hsc science distinction

    • K J Somaiya Institute of Management

      2007 - 2009
      Mms finance first class

      activities and societies: public relations committee

    • St. Francis Institute Of Technology

      2000 - 2004
      Bachelor of engineering (b.e.) electrical, electronics and communications engineering first class

      activities and societies: sports committee

  • Experience

    • Reliance Communications

      Oct 2004 - Sept 2007
      Deputy manager

      proactive monitoring of switch related alarms and troubleshooting using cdrs and ipdrs.analyzing ongoing calls incoming/outgoing from/to international carriers to know reason offailure, keeping ild business team informed and rectifying the same to improve asr.handling congestion problems with bsnl/mtnl, ilt-ild-routing analysis and signaling.

    • Mahindra Finance

      May 2008 - Jun 2008
      Summer intern

    • Pinpoint, MasterCard Loyalty Solutions

      Aug 2009 - Jul 2013
      It analyst

      • interface between the systems, developers, marketing, sales teams and dbas.• setting up and ensuring smooth functioning of the entire rewards platform in india. • on-site training on proprietary rewards system in sydney, australia for 09 months.• mis, root cause analysis and data analytics for the ceo’s strategic and tactical decisions.• reconciliation of card transactional data enabling monthly payments of rs. 50 lakhs. • carrying out uat and joint testing on medium to large-scale bank rewards projects.• coordinating with teams across geographies (national and international) for jira defect resolution, regular follow-ups and implementation.• preparing test cases, end user manuals and file exchange interface specifications.• resolving bank customer queries and complaints at the second level of escalation. • training junior members in the team and documenting systems and processes. show less

    • ICICI Bank

      Aug 2013 - Dec 2014
      Innovation manager

    • Aditya Birla Sun Life Insurance

      Dec 2014 - Jun 2020
      Senior chief manager

    • CRMNEXT

      Jul 2020 - now

      • Principal Consultant

        Jul 2021 - now

      • Senior Lead Consultant

        Jul 2020 - Jun 2021

  • Licenses & Certifications

    • Certified Scrum Product Owner® (CSPO®)

      Scrum Alliance
      Feb 2023

    • Certified SAFe® 6 Agilist

      Scaled Agile, Inc.
      Oct 2023

    • Certified ScrumMaster®

      Scrum Alliance
      Sept 2022