Xavier Roman

Experience

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  A Tu Gusto

  Jun 2014 - Jun 2022

  Delivery Driver

  Delivered a daily average of over 20 meals by car and ensured that the total amount cost for the delivery was paid. Managed the customer flow at the store, stocking of products, cash register transactions, and maintenance of the facilities.

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  U.S. Census Bureau

  May 2020 - Sept 2020

  Enumerator & Quality Checker

  Traveled door-to-door around Puerto Rico’s North-West region offering the Census Population Assessment to different residents that resulted in an average total of 50 units per day.

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  Santos Computers and Services

  Mar 2022 - May 2022

  Intern

  Worked at Santos Computers Services assembling a web page to show movie trailers using Visual Studio, .Net/C#, MS Database Studio, and IMDB API to allow users to view information about a movie and then rent or buy a movie. Constructed a webpage that allows users to register at a university as a student or professor with permission from an administrator that would make users with a professor account assign course content to users with student accounts using Visual Studio, .Net/C#, MS Database Studio. Show less

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  Evertec

  Jun 2023 - Dec 2023

  Student Support

  Create and improve self-testing software by using automated processes to check the completeness and accuracy of summited data.

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  Kelly Services

  Mar 2024 - now

  Customer Service/Help Desk

  As a Customer Service Representative at Capitol Bridge's Unemployment Call Center, I provided compassionate assistance to individuals navigating unemployment benefits. Responsibilities included handling inbound calls, explaining eligibility criteria and application procedures, troubleshooting technical issues, documenting interactions, collaborating with teams for issue resolution, staying updated on regulations, and maintaining professionalism. This role honed my communication, problem-solving, and interpersonal skills, making a meaningful impact on callers' lives. Show less