Panagiotis Athanasopoulos MBA, PMP®

Experience

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  NCR HELLAS

  Jul 2003 - Aug 2003

  Assistant Customer Engineer

  • Technical support for ATMs and computer networks - University practice

• 

  NCR Corporation

  Jul 2004 - Aug 2004

  Assistant Customer Engineer

  • Technical support for ATMs and computer networks - University practice

• 

  NCR HELLAS

  Feb 2009 - Oct 2018

  • Manage operations of customer services department. Supervise 25 employees and 40 external contractors• Coordination of yearly Preventive Maintenance major project (project’s value 5 million euros approximately). Management and monitoring of multimillion transformational projects• Participation in the management process and creation of executive management reports for Greece, Jordan, Nigeria and Cyprus.• Working closely with banks’ administrative and technical staff.• Monitoring parts flow of warehouse with almost 500,000€ value of parts.• Monitoring customer engineers’ key performance indicator.o During my days operational KPIs improved by almost 15% and customer satisfaction by almost 20%o During my days operational costs have been reduced by almost 25% Show less

  • Customer Services Supervisor

    Oct 2010 - Oct 2018

  • ATM-Network Engineer

    Feb 2009 - Oct 2010
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  Printec Group

  Nov 2018 - now

  • Managed Services & Operations Manager

    Aug 2020 - now

  • Group ATM, Managed Services & Operations Manager

    Nov 2018 - Aug 2020