Devina Borooah

Experience

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  AIRCEL LIMITED

  Oct 2006 - May 2007

  Customer Care Executive

  .Receive inbound calls.Make out bound calls whenever necessary.FTR.100% capture of Trouble Ticket No.Answering of Inbound calls as per SLA 6 sec.Maintaining a talk time of 3 min (average).Scoring minimum 88% Quality parametres (average monthly).Compilation of MIS

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  Reliance Telecom

  Jul 2007 - Apr 2008

  Customer Service Representative

  .Receive inbound calls.Make out bound calls whenever necessary.FTR.100% capture of Trouble Ticket No. Answering of Inbound calls as per SLA 6 sec.Maintaining a talk time of 3 min (average).Scoring maximum 100% quality parameters (average monthly).Compilation of MIS

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  Axis Bank

  Oct 2008 - May 2011

  Crosssell Coordinator

  . Leading a team of Asset Desk Officers and monitoring their performance. MIS Reporting from sourcing to disbursement of files. Regular data maintenance to evaluate team and branch performance. Co-ordination and follow up with Bank's branches and Retail Asset Centre (RAC). Preparing the physical sanction letter and decline letter as per the terms and conditions prescribed by the Bank. Address walk- in customer queries pertaining to Asset products. Timely resolution of customer queries- related to sourcing of files. Effectively solving the queries of customers and assisting them with details like eligibility, necessary procedures for loan approvals etc.. Ensure all customer correspondences, documents, are routed to the appropriate department for timely action. Organize campaigns and promotional activities for all Retail Asset products on time to time basis. Maintaining a record of all Crosssell e-mails. Maintaining Interview Application forms, Joining/ Exit formalities Show less

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  Axis Bank

  Feb 2013 - Mar 2016

  Coordinator (North-east)

  KYC & DUE DILIGENCE. Completion of applications with adequate documentation as per KYC policy ( Wheels, Mortgage and Consumer loans). Ensuring proper disbursements after sanctioning of the loan, coordinating with the Customer, and CPA for disbursement and timely resolution of customer queries ( related to stage upto disbursement)- for Mortgage, Car and Education loans. Facilitate property and legal verification. Verification and administration of documents to be maintained in records. Maintaining track of all details on a timely basisQUALITY REVIEW & ASSURANCE MECHANISM. Maintain of error- fee data of logged-in applications on a daily basis; check and complete applications with adequate documentation in accordance with policy ( Wheels, Mortgage, & Consumer loans). Co-ordinate and follow up with RAC/Bank branches for Lead Management, credit processes, sanction and disbursements etc.. Follow up of crosssell leads and assist in closure. Ensure accurate and timely completion of application with necessary documentation ( Wheels, Mortgage, & Consumer loans)PEOPLE MANAGEMENT. Monitoring Sales team and performance. Provide timely and constructive feedback. Conduct interviews, shortlist candidates. New Hire on- boarding. Transition of work for exit employees. Conduct TrainingMIS REPORTING. Data compilation from various branches around sales figure. Data Management and Analysis. Prepare key MIS reporting to indicate performance on sales, sales growth and other key indicator's. Maintain RecordsCUSTOMER RELATIONSHIP MANAGEMENT. Handling customer queries- effectively solving the queries of customers ( walk-in / telephonic) and assisting them with details like eligibility, necessary procedures for loan approvals, part-pre payment process, swap process,retrieval of documents. Address walk-in customer queries pertaining to Asset products. Show less

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  International Competence Centre for Organic Agriculture (ICCOA)

  May 2017 - Mar 2018

  Executive (Administration)

  MIS REPORTING. Prepare key MIS reporting to indicate performance on sales, sales growth, supply chain. Data Compilation and Analysis. Maintain DatabasesBUSINESS DEVELOPMENT. B2B selling through events & exhibitions. Provide Product sample to promote sales

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  FIS

  Mar 2020 - Jul 2023

  Business Analyst
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  Genpact

  Jul 2023 - now

  Fraud Analyst