Prasanth Krishnamoorthy PSM 1©️

Experience

• 

  Amazon

  Oct 2018 - Feb 2019

  Customer Service Associate

  During my tenure as a contract employee with Amazon, I specialized in delivering top-tier support to clients across North America. My role involved adeptly handling customer inquiries, swiftly resolving issues, and consistently upholding Amazon's service benchmarks with meticulous attention to detail.

• 

  Extramarks Education India Pvt. Ltd.

  Feb 2020 - Jun 2020

  Business Development Executive

  During my tenure as a Business Development Executive at Extramarks Education, I led strategic initiatives to expand our educational offerings, identified new opportunities, and negotiated partnerships. Leveraging market insights, I developed innovative strategies to position Extramarks as an industry leader.

• 

  Amazon

  Jul 2020 - Jan 2022

  During my tenure as an interim SME at Amazon, I provided specialized guidance, facilitated knowledge transfer, and addressed critical business needs. Responsibilities included resolving escalated issues, conducting quality assurance, and driving process improvements. Additionally, I provided feedback on Amazon beta applications and offered suggestions for improving the applications which washandled as a project. During my tenure as an Amazon Customer Service Associate, I provide expert support to North American clients, ensuring satisfaction through effective communication and problem-solving. My responsibilities include addressing inquiries, resolving concerns, and upholding Amazon's service standards with precision and care.

  • Interim Subject Matter Expert

    Oct 2021 - Jan 2022

  • Customer Service Executive

    Jul 2020 - Sept 2021
• 

  HubSpire

  Jan 2022 - Sept 2024

  As an experienced Project Manager & Scrum Master specializing in Agile and Scrum methodologies, I drive projects to success by utilizing the Scrum framework, coaching, and mentoring teams for continuous improvement. Proficient in tools like ProofHub and basics of Jira for Project Management, I meticulously manage scope, time, resources, and budgets, while leveraging empathy and emotional intelligence to navigate stakeholder, leadership, and team dynamics with finesse. As an IT project coordinator, I've overseen various projects, ensuring smooth collaboration, adherence to timelines, and meeting objectives. I facilitated communication between stakeholders, optimized processes, and managed risks proactively for project success. Additionally, I've served as a Scrum Master, applying agile methodologies to empower teams by coaching on self-organization and facilitating sprint activities. These efforts ensured efficient delivery of high-quality solutions.

  • Project Manager

    May 2024 - Sept 2024

  • Special Project Coordinator

    Jan 2022 - May 2024
• 

  Deloitte

  Sept 2024 - now

  Project Manager / Scrum Master