Tammy Horn

Experience

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  World Good News

  Jan 2000 - Jan 2006

  Chief Executive Officer

   Recruited by Board of Directors to design and lead projects focused on operations and change management, service quality, process improvement, performance measurement, team solutions, and leadership development for non-profit child welfare organization. Directed quality-improvement and associated change-management initiatives to prepare the organization for privatization of child welfare and large amounts of growth. Responsible for obtaining funding and maintaining a 24 bed residential group home that received exemplary scores from funding and compliance partners. Identified market opportunity, assembled leadership teams, secured capital investment, and build business/financial infrastructure. Ensured revenue growth, business P&L, and operations management, resulting in a 11% profit margin each year. Developed over 100 strategic alliances and partners in a four year time frame that included government, media, community members, other community and faith based organizations and local businesses.  Increased revenues to $10M by building an effective infrastructure and evaluating/updating fiscal management, personnel management, contract management, and program policies for World Good News. Insisted on the utilization of best business practices, and developed QA processes to ensure compliance with local, state, and federal requirements.  Through an intensive/all-inclusive organizational planning process, developed strategic planning processes that have been incorporated into growth strategies and program implementation strategies to increase revenue and services to clients.  Exemplarily managed a complex Child Welfare service organization with 147 staff and 10 separate programs, serving 1,100 clients per day. Show less

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  Sequel TSI

  Jan 2008 - Jan 2010

  Executive Director

   Recruited by Board of Directors to design and lead projects focused on operations and change management, service quality, process improvement, performance measurement, team solutions, and leadership development for non-profit child welfare organization. Directed quality-improvement and associated change-management initiatives to prepare the organization for privatization of child welfare and large amounts of growth. Responsible for obtaining funding and maintaining a 24 bed residential group home that received exemplary scores from funding and compliance partners. Identified market opportunity, assembled leadership teams, secured capital investment, and build business/financial infrastructure. Ensured revenue growth, business P&L, and operations management, resulting in a 11% profit margin each year. Developed over 100 strategic alliances and partners in a four year time frame that included government, media, community members, other community and faith based organizations and local businesses.  Increased revenues to $10M by building an effective infrastructure and evaluating/updating fiscal management, personnel management, contract management, and program policies for World Good News. Insisted on the utilization of best business practices, and developed QA processes to ensure compliance with local, state, and federal requirements.  Through an intensive/all-inclusive organizational planning process, developed strategic planning processes that have been incorporated into growth strategies and program implementation strategies to increase revenue and services to clients.  Exemplarily managed a complex Child Welfare service organization with 147 staff and 10 separate programs, serving 1,100 clients per day. Show less

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  Resolutions Health Alliance

  Nov 2010 - Oct 2012

  Operations Director

   Identified and developed new revenue streams and product lines; identified trends, oversaw comprehensive organizational restructuring to allow for the growth.  Through an intensive/all-inclusive organizational planning process, developed strategic planning processes that have been incorporated into growth strategies and program implementation strategies to increase revenue and services to clients Developed and managed regulatory-compliance data collection for 10 different health plans. Spearheaded process-improvement projects to ensure accurate, timely data delivery and increased productivity. Show less

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  Aging True

  Oct 2012 - now

  Director of Care Management

  Responsible for nine programs that support frail and elderly to remain in the community as they age. Programs include mental health counseling, Nursing Home Diversion, Community Care for the Elderly, Self Directed Care, and Medicaid Waiver for the Aged and Disabled Program administrator over an accredited medicare certified home health agency. Director over the Self Directive Care Program care of Florida. This program specializes in non-traditional mental health recovery options designed and implemented by the participantOversee the redesign of Aging True to move from a traditional case management organization to a service orientation organization. Responsible for leading process change, change management, develop new and innovation software system to meet arising needs, developed and implemented new programs to leverage existing finding streams, developed private pay initiates, and established partnerships in the local community to increase home health revenue. Constantly developing system improvement that lead to system change to produce efficiencies never experienced. Teaching project management skills to empower management and front line staff in managing these changes. Show less

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  Aging True Community Senior Services

  Jan 2013 - now

  Home Health Program Administrator

  Recruited by COO of $25-million, non-profit organization to re-structure the organization to prepare for Statewide Long Term Managed Care rollout within 18 months, implement enterprise-wide quality system, improve cost structure, enhance operation performance, oversee regulatory compliance, and build capacity. Oversee 150 employees and $5 million budget in driving process improvements throughout the operation, as well as improving operating performance, billing processes, customer service, contract compliance, and efficiencies. Orchestrated multiple project teams to in improving business processes and ensuring optimum performance. Experienced Long Term Care Program Administrator responsible for State of Florida Nursing Home Diversion and Assisted Living Waiver, monitored Assisted Living Facilities and Nursing Home for contract and licensure requirements, managed policy issuance and insurance payments to providers, developed comprehensive and strategic community partnerships to enable seniors to remain in the community.Oversaw operations of Nursing Home, Assisted Living, and Independent Living programs. Recruited as Program Administrator to overhaul Medicare Accredited skilled and non-skilled home health, responsible for personnel, budgets, and all aspects of operations. Monitored and reviewed expenses and costs such as overhead and wages, controlled below-line expenses such as insurance, marketing, and operational costs to maximize net profit in highly competitive skilled home health, with results that include: Profits increased from -25% to +22% in 12 months; 80% reduction in billing errors; 40% increase in quality measures with CMS and internally - 60% increase in collection of revenue; 75% increase in retention of clinical staff; 55% increase in satisfaction ratings; 80% in timeliness in billing to meet benchmarks; established; 60% increase in operational efficiencies Show less