Pramod Kumar

Experience

• 

  Reflexis Systems

  Mar 2007 - Mar 2011

  Senior Implementation Engineer

  Software Product Enhancement, Software Product Implementation for multiple customers

• 

  Capita India

  Mar 2011 - Aug 2011

  Consultant Technology

  Software Product Enhancement

• 

  Triple Point Technology

  Aug 2011 - Sept 2015

  Senior Software Engineer

  Software Product Enhancement and Software Product Maintenance

• 

  SapientRazorfish

  Sept 2015 - Oct 2021

  Senior Associate
• 

  Publicis Sapient

  Oct 2021 - Jan 2023

  Technology Manager
• 

  TSYS

  Feb 2024 - now

  Technical Delivery Manager

  Role & ResponsibilitiesLead, mentor, and develop a high-performing technical team, fostering collaboration and innovation.Evaluate team performance, provide feedback, and implement development plans to enhance skills and productivity.Resolve team conflicts and issues to promote a positive work environment.Project DeliveryOversee technical project execution, ensuring timely delivery within scope and budget.Implement and monitor quality assurance processes to maintain high standards.Identify risks, develop mitigation strategies, and address issues promptly.Stakeholder Communication and ManagementAct as the primary contact for stakeholders, providing regular project status updates.Collaborate with stakeholders to gather and analyze requirements, ensuring clear project specifications.Manage stakeholder expectations through transparent communication and realistic timelines.Technical Oversight and InnovationProvide technical direction and support to the team, ensuring adherence to best practices and industry standards.Evaluate and recommend new technologies, tools, and processes to improve efficiency.Foster a culture of continuous improvement and innovation.Compliance and ReportingEnsure projects comply with relevant regulations, standards, and policies.Prepare and present project reports, dashboards, and documentation for senior management and stakeholders.Customer FocusEnsure project deliverables meet or exceed customer expectations to enhance satisfaction and loyalty.Gather customer feedback and implement improvements to deliverables and processes. Show less