Chuba Arah

Chuba Arah

IS Technician

Followers of Chuba Arah850 followers
location of Chuba ArahGreater Boston

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  • Timeline

  • About me

    Director, Support Technical Lead at Salesforce

  • Education

    • UMass Boston

      2009 - 2010
      Masters Information Technology
    • Northeastern University

      2003 - 2008
      BSc Computer Engineering
    • UMass Boston

      2009 - 2011
      Masters Business Administration
  • Experience

    • EMD Lexigen Research Center

      Jan 2005 - Jul 2005
      IS Technician

      I was responsible for first line response and action to all end user trouble calls. I also prepared, maintained and deployed all computers for all company personnel. This required building and maintaining the Symantec Ghost Server used to image computers deployed to users.I also gained experience writing documentation and standard operating procedures used within IS department and communicated and exchanged this documentation with several other international IS departments within the parent company. Show less

    • Covidien

      Jan 2006 - Jun 2006
      End User Services Technician

      I was part of the second level response behind company helpdesk and we responded to calls remotely and in person as the situation demanded. This sometimes meant onsite troubleshooting at each of the company's four locations.I also coordinated weekly employee transitions within the company and prepared network and phone connections at new employee locations.

    • EMC

      Jan 2007 - Aug 2007
      Network Lab Technician

      My responsibilities included administration of lab network fabric, setup of hardware and test software environments used by QA, setup and administration of zone sets, VLANs and network switches.I also wrote standard operating lab procedures that I developed which reduced equipment rotations from 2 days to 2 hours and developed an understanding of different network switch brands including Cisco, 3Com and BroadCom. Due to my responsibilities, I became familiar with hardware and software of EMC's Symmetrix, Clariion and Invista product families. Show less

    • IBM

      Mar 2011 - Feb 2019
      Software Engineer

      Software Technical Support Engineer for the IBM Rational Requirements and Reporting product space specializing in Collaborative Lifecycle Management, DOORS, Focal Point, Insight, RequisitePro and Publishing Engine.

    • Salesforce

      Mar 2019 - now

      Member of the Tier 3 team supporting the Salesforce Commerce Cloud B2C platform.

      • Commerce Cloud Support Technical Lead

        Aug 2021 - now
      • Principal Customer Support Engineer

        Mar 2019 - Aug 2021
  • Licenses & Certifications

    • Salesforce Certified B2C Commerce Developer

      Salesforce
      Dec 2020
  • Volunteer Experience

    • Volunteer

      Issued by Association of Blind Citizens Boston Renegades on Jan 2014
      Association of Blind Citizens Boston RenegadesAssociated with Chuba Arah