Chuba Arah

Experience

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  EMD Lexigen Research Center

  Jan 2005 - Jul 2005

  IS Technician

  I was responsible for first line response and action to all end user trouble calls. I also prepared, maintained and deployed all computers for all company personnel. This required building and maintaining the Symantec Ghost Server used to image computers deployed to users.I also gained experience writing documentation and standard operating procedures used within IS department and communicated and exchanged this documentation with several other international IS departments within the parent company. Show less

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  Covidien

  Jan 2006 - Jun 2006

  End User Services Technician

  I was part of the second level response behind company helpdesk and we responded to calls remotely and in person as the situation demanded. This sometimes meant onsite troubleshooting at each of the company's four locations.I also coordinated weekly employee transitions within the company and prepared network and phone connections at new employee locations.

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  EMC

  Jan 2007 - Aug 2007

  Network Lab Technician

  My responsibilities included administration of lab network fabric, setup of hardware and test software environments used by QA, setup and administration of zone sets, VLANs and network switches.I also wrote standard operating lab procedures that I developed which reduced equipment rotations from 2 days to 2 hours and developed an understanding of different network switch brands including Cisco, 3Com and BroadCom. Due to my responsibilities, I became familiar with hardware and software of EMC's Symmetrix, Clariion and Invista product families. Show less

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  IBM

  Mar 2011 - Feb 2019

  Software Engineer

  Software Technical Support Engineer for the IBM Rational Requirements and Reporting product space specializing in Collaborative Lifecycle Management, DOORS, Focal Point, Insight, RequisitePro and Publishing Engine.

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  Salesforce

  Mar 2019 - now

  Member of the Tier 3 team supporting the Salesforce Commerce Cloud B2C platform.

  • Commerce Cloud Support Technical Lead

    Aug 2021 - now

  • Principal Customer Support Engineer

    Mar 2019 - Aug 2021