Serena Lim

Experience

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  DAVIDOR

  Jun 2017 - Sept 2017

  Sales Advisor

  - Organising the pop-up store, managing the inventory stocks and merchandising.- Capturing the attention of potential clients to discover the new brand.- Serving clients who speak in Chinese, English or French.- Achieved a win-win negotiation by offering a discount to the client and end the sales with the final price of 15,000€.

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  Freelance

  Dec 2017 - now

  - Developed strong pedagogical skills through personalized language teaching, helping students achieve their language learning goals.- Provide weekend language classes to students aged 11 to 24. - Organizer and coordinator for clients at B2B trade shows.- Interpreter and translator in commercial transactions - with European premium brands.- Organizer of the trips (hotels, restaurants, tourist sites, private drivers) related to the purpose, duration and budget of the trip.- Crisis management: finding solutions in case of emergency: theft or accident, finding arepairman...- Accomplishment : 98% of customer satisfaction.

  • Mandarin Teacher

    Oct 2023 - now

  • Personal assistant

    Dec 2017 - Jan 2024
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  Rakuten France

  Jan 2020 - Feb 2020

  New Account Manager

  - Help foreign merchants successfully integrate the Rakuten France E-commerce platform (from account creation to the first sale).- Provide advice to foreign merchants on preparing documents to open their European bank account and behavioural advice on meeting EU compliance standards.- Offer professional sellers advice on using Rakuten B2b marketing tools to increase their sales growth.- Respond to daily operational requests from professional sellers regarding the list, invoice, complaints or technical issues through emails, messaging apps and direct calls. Show less

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  JENNY WILL

  Sept 2020 - Aug 2021

  Digital Marketing Manager

  - Create an official e-commerce website powered by Shopify.- Digitize the business by combining the existing physical business and the new online business.- Create a new brand image to represent the online business.- Open online stores on different marketplaces, for example: Amazon and etc.- Open Facebook and Instagram pages to integrate digital marketing into the customer acquisition strategy.

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  Camping-and-co.com

  Sept 2021 - Feb 2023

  - Define and implement the marketing and sales action plan for priority French and European markets, in order to achieve objectives.- Design and execute marketing campaigns, including CRM, email marketing, social media, affiliation, and white label.- Identify and recruit new partners.- Maintain commercial relationships with partners by providing regular statistical reports.- Analyze marketing data using analytical tools, monitor KPIs, and propose solutions to optimize traffic monetization.- Collaborate with the technical team to propose and implement UX optimizations based on website data analysis.- Prepare and present internal reports to management to ensure effective monitoring of performance. Show less

  • Partnership & Digital Traffic Manager

    Sept 2022 - Feb 2023

  • Digital Traffic Intern

    Sept 2021 - Aug 2022
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  Micco

  Sept 2023 - Dec 2023

  Digital Marketing Manager

  As the digital marketing lead at Micco, a Fintech Start-Up in Station F, a licensed MOBSP, I devised strategic plans that paved the way for the successful launch of the product in spring 2024.

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  Delicorner

  Jan 2024 - May 2024

  Customer Service / Account Manager - FR / EMEA region

  - Provide practical solutions to customer requests and questions in France and Europe.- Maintain the key account relationship by organising and scheduling regular follow-ups.- Act as an internal link between the delivery team and customers.- Escalate customer needs to the purchasing team to build tomorrow's offers.

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  Olympic Broadcasting Services

  Jun 2024 - Sept 2024

  Helpdesk Officer

  - Assist in communication with the Olympic/ Paralympic organizing committee and handlegeneral phone calls and emails.- Internally coordinated with CMO engineers from each trade in the construction andmaintenance team to follow up on their issues.- Perform other administrative support duties such as shifts and calendar coordination.- Manage general requests from international TV channels, including major networks such as NBC (USA), CBC (CA), BBC (UK), ARD (DE), NHK (JPN), Mediacorp (SG), and many others... Show less

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  Chubb

  Jan 2025 - now

  Account Development Executive