Michael Heavey

Experience

• 

  Expedia Group

  Jan 2006 - Jan 2009

  Fraud Analyst

  North America Fraud Ops for Expedia.com, Hotels.com, WWTE

• 

  Dow Constantine for King County Executive

  Jan 2009 - Jan 2010

  Campaign Staff

  http://dowconstantine.com/

• 

  King County Council

  Jan 2010 - Jan 2010

  Director of Outreach and Constituent Relations
• 

  Washington Ferry Coalition

  Jan 2011 - Jan 2011

  Communications Consultant
• 

  Washington State Department of Licensing

  Jan 2012 - Jan 2013

  Management Analyst IV

  Policy and Finance Divison

• 

  Zillow Group

  Jul 2013 - Jan 2020

  I manage a large portfolio of advertisers and help in maximizing their investment with Zillow. My speciality is managing large teams. There are so many moving pieces in any business and within high velocity real estate operations, teams are rife for unseen obstacles that can set production and profitability back months. Being able to be proactive or quickly reactive in addressing these pitfalls make me an essential team member of my clients team. Whether the issue comes from Zillow, tangential to Zillow, or otherwise, I am always ready to roll up my sleeves in service of my clients. Within Zillow Group, my primary function is to drive growth, retention, and provide exemplary service. I have been part of three major overhauls to our billion dollar vertical. During these massive efforts, pre and post implementation, I am tasked with being liaison for operations, marketing, and product development. My main tools are Excel, Salesforce, Tableau, and Mode. These tools allow me to use my analytical nature to develop insights and optimize opportunities for my clients success and the Premier Agent organization revenue goals. Show less

  • Senior Business Consultant

    Jan 2013 - Jan 2020

  • Inside Sales Consultant

    Jul 2013 - Jul 2015
• 

  The Service Board

  Jan 2015 - Jan 2019

  Board of Directors

  The Service Board mentors teens to conquer personal and cultural challenges through public service and outdoor adventure. I served on the Finance, Development, and Marketing Committees.