Kirandeep Kaur

Experience

• 

  Mumma's Burritos ( Winston Park)

  Jun 2020 - Jan 2022

  Supervisor

  • Supervise all front and back house restaurant operations.• Ensure customer satisfaction through excellent customer service.• Worked effectively with cross-functional teams in ensuring operational and service excellence.• Respond to customer complaints tactfully and professionally.• Maintain quality control for all cooked and served.• Analyze staff evaluations and creating work schedules.• Project future needs for goods, kitchen supplies, and cleaning products; order accordingly.• Oversee health code compliance and sanitation standards.• Seek ways to cut waste and decrease operational costs. Show less

• 

  Haulage North America

  Jan 2022 - Jun 2022

  Dispatcher

  • Track and Trace Drivers, make sure all trucks are running on time as per appointments.• Clear border clearances as per required customers.• Answer all phone calls from customers.• Monitor and reply to all emails from customers.• Book pickup and delivery appointments.• Communicate with customers for shipments late or problematic.• Pay attention to detail.• Ability to work under pressure.• Advise personnel about the traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.• Respond and resolve customers or shippers’ questions and complaints. Show less

• 

  Gardewine

  Jun 2022 - now

  Customer Service Representative

  • Provide superior customer service for customers regarding accounts.• Partake and manage customers through the phone and email customer service queue.• Provide tracing and POD information to customers• Update all external customers portals• Answer inquiries and provide prompt communication regarding status of shipments.• Coordinate special pickup and delivery of loads or shipments.• Update system on all proof of deliveries.• Substitute for main reception.• Complete spreadsheets regarding designated customer shipments.• Manage image exception report• Maintain all department filing (electronic and paper) fie system.• Practice and support all safety and Health initiatives • Other duties related to goals of warehouse. Show less