Harshad MK

Experience

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  Logic Systems

  Apr 2007 - Dec 2017

  Information Technology Technical Support

  • Installing, Managing and troubleshooting of hardware devices and drivers.• Configuring and troubleshooting of Network and TCP/IP connections.• Managing User accounts & Groups in Workgroup as well as in Active Directory• Manage and maintain a Microsoft Windows Server 2003 environment• Supervise and support the installation, maintenance, administration of operating system and software• Setting up of new users' accounts and profiles and dealing with password issues

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  Supreme Judicial Council

  Apr 2008 - now

  IT/Network Engineer

  • Manage incidents and remotely trouble Shoot the issues.• Troubleshooting network connectivity issues.• Configuration Cisco Switches & VLAN setup in Cisco switches• Installation and administration of Windows 7, windows 8 and windows 10 • Configuring servers and workstation so as to link to the domain. • Upgrading of Computer Systems and Computer Software’s.• Provide 2nd and 3rd level support.• Provide remote troubleshooting and fault finding if issues occur upon initial installation.• Replace the faulty devices and components as and when required.• Train and supervise junior engineers and other technical staff• Install new and needy applications at user level.• Managing user accounts in the Active Directory as below• Setting up of new users' accounts and profiles and dealing with password issues.• Installing, configuring and sharing printers and scanners.• Installing Cisco IP Phones.• Testing and evaluating new technology• administration of operating system and software.• Evaluate the latest hardware and software for the company. Show less